Khrizia Fajardo

KHRIZIA NAVARRO FAJARDO 822 J. Allanigue St. Barangay Village SAV-1 Sucat Paranaque City Contact Number: 0942 - Email:-_________________________________________________________________________________________________ OBJECTIVES  To be able to gain experience from the company at the same time share my expertise as a young professional.  To be able to enhance my skills and maximize my growth within the company. __________________________________________________________________________________________________ WORK EXPERIENCE  Journal Account Officer (Production Editor) Journals - John Wiley and Sons Inc. April 27, 2015 – Present SPi TECHNOLOGIES, INC. Pascor Drive, Sto. Nino Sucat, Paranaque City Responsibilities: o Oversees the production processes and content of publications. o Reviews content, makes edits and collaborates with contacts electronically. o Communicates with writers, editors, clients and vendors to ensure the publication meets quality standards and deadlines o Often balance several projects at a time while managing other staff members and ensuring goals are met.  Sales and Service Representative 2- VOICE Australian Telecommunication Account – OPTUS APRIL 23, 2013 – APRIL 4, 2014 CONVERGYS PHILIPPINES Northgate Cyberzone, Alabang, Muntinlupa City Responsibilities: o Use telephones to reach out to customers and verify account information. o Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. o Processes minor escalations.  Sales and Customer Service Representative- VOICE Hotel Reservations Account – Hotels.com MAY 2011 – MAY 2012 TELEPERFORMANCE PHILIPPINES Santana Grove, Sucat, Parañaque City Responsibilities: o Receives calls from guests interested in staying in a hotel. o Verifies the location of the hotel, customer information and payment options. o Sends customers a confirmation email and assigning rooms to customers. o Help customers choose the right packages and accommodations to fit their needs. _______________________________________________________________________________________________ SUMMARY OF QUALIFICATION  PRC Licensed Holder (Registered Nurse)  Computer Skills- Microsoft Office (Word, PowerPoint, Excel)  Capable of speaking and writing both English and Filipino  Effective communication, interpersonal and problem solving skills  Hardworking and energetic; flexible; adapt easily to change of environment and work schedule.  Maintain critical thinking skills and can work under pressure  Willing to learn new knowledge and skill  Uses own discretion in prioritization of work ________________________________________________________________________________________________ EDUCATIONAL BACKGROUND Tertiary Level Manila Doctors College 2006 - 2010 Pres. Diosdado Macapagal Blvd., Metropolitan Park, Pasay City, Philippines Bachelor of Science in Nursing Secondary Level Ramon Pascual Institute 2002 - 2006 Dr. A. Santos Avenue Sucat, Paranaque City, Philippines Primary Level St. Cyr Academy 1996 - 2002 Dr. A. Santos Avenue Sucat, Paranaque City, Philippines __________________________________________________________________________________________________ PERSONAL INFORMATION  Age:  Sex:  Date of Birth:  Place of Birth:  Civil Status :  Height:  Weight:  Religion:  Citizenship: 27 years old Female October 6, 1989 Quezon City Married 5’5” 140 lbs. Roman Catholic Filipino __________________________________________________________________________________________________ CHARACTER REFERENCE Name: Ronan Maniquiz Position/ Company: Production Team Leader, Journals Publishing, SPi Global Contact Number:- Name: Raymond Dexter Santos Position/ Company: Production Team Leader, Journals Publishing, SPi Global Contact Number:- Name: Luz Palmeda Position/ Company: Manager- Technology Edge Inc. Contact Number:- I hereby certify that the above information is true and correct to the best of my knowledge and belief. Khrizia N. Fajardo