Khristine Therese Donida

ABOUT ME I have over 20 years of experience in the hospitality industry, including nine years as an Assistant Restaurant Manager in an integrated resort. I'm skilled in administrative tasks such as scheduling, calendar and email management, and report preparation, with strong proficiency in Microsoft Office. My background has also developed my strengths in customer service, team coordination, and attention to detail. I'm now excited to apply these skills in a Virtual Assistant role, offering reliable and efficient remoted support. SKILLS Administrative and Office Management Khristine Therese Donida VIRTUAL ASSISTANT People and Team Management Hospitality and Operations Expertise Customer Service Excellence Clerical and Office Support EDUCATION Communication and Interpersonal Skills Food and Beverage Service Operations INTERNATIONAL ELECTRONICS AND TECHNICAL INSTITUTE, INC. Microsoft Office Proficiency Information Technology Management Social Media Scheduling & Basic Content Management Graduated July 1999 Time management & multitasking Great Attention to Detail EXPERIENCE RESTAURANT ASSISTANT MANAGER Melco Resorts Leisure Corp. 2 0 1 6 - 2 0 2 5 Over all operation in-charge, in the absence of Outlet Manager Assist to manage the business operation within the guidelines and to the highest standards and to be able to preserve excellent levels of internal and external customer service Assist to achieve revenues and other targets, KPls, schedules, policies and procedures Train new and current employees on proper and to the Company Standards, and to appraise staffs performance provide feedback and motivate staffs, to maintain and improve productivity Lead the team by attracting, recruiting, training and appraising personnel Administrative and Office Management, such as Staff Scheduling & Roster Optimization; SOP & Training Manual Development and other Administrative and Reporting Support as required. RESTAURANT SUPERVISOR Melco Resorts Leisure Corp. 2 0 1 4 - 2 0 1 6 Provides direct support to the business unit management team Ensures that all employees deliver the brand promise and provide exceptional service Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner Administrative and Project Support, such as but not limited to Staff Scheduling & Roster Management; Process Documentation & File Organization and Data Entry & Record Management