Khristian Viray

KHRISTIAN VIRAY F R E E L A N C E R PROFILE I am committed to understanding and meeting my client's needs, and I would be thrilled to demonstrate this dedication through a long-term project with you. With extensive experience in a support role, I have developed strong skills in actively listening to customer requirements, addressing their concerns efficiently, and communicating effective solutions. EXPERIENCE GAME SUPPORT SPECIALIST/MODERATOR WeMod LLC Jul. 2023 - Jan. 2025 CONTACT Respond to technical inquiries via email, discord, and forums. Provide Helpdesk and Tier 2 support for escalated trouble tickets. - Manage backend customer-specific configurations and issue resolutions. - Manual testing of the app for bi-weekly updates ensures new features, fixes, and updates function as intended. Philippines barkdyard.com SKILLS YouTube editor responds to every comment the channel receives. SOFTWARE TESTER Hire Review Mar. 2022 - Jan. 2023 Conduct manual tests to ensure the software created by developers is fit for purpose and Tech/Customer Support any bugs or issues are removed within a Backend Support product before it gets deployed to everyday Helpdesk SaaS Support Community Moderator Blog Writing users. B2B TECH SUPPORT/ONBOARDING SPECIALIST Jankosoft Pte Ltd Oct. 2020 - Dec. 2021 Website Management Conducts on-boarding calls and guides newly Strong Communication subscribed clients to their respective websites. EDUCATION BACHELOR’S DEGREE Works closely with the support and dev team, to provide answers to clients by identifying problems BYOD CUSTOMER SERVICE Iqor Philippines June. 2019 - Oct. 2020 Monitor and Modify orders of the customers. Cancel or upgrade accounts of the clients. Assist with placement of orders, refunds, or exchanges. QUALITY ASSURANCE ANALYST Qa-world.com Nov. 2018 - May. 2019 Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. CHAT MODERATOR Work with Us May. 2018 - Oct. 2018 Ability to provide clear and concise communication to the customer in written conversation, to provide problem resolutions and make product and service recommendations to enhance the customer relationship. Directly provide customer support via email, and inbound chat FREELANCE DATA ENTRY/SOCIAL MEDIA MANAGER WorkPh Mar. 2017 - Jan. 2018 Prepare and organize databases and reports Manage social media accounts and replies CUSTOMER SERVICE REPRESENTATIVE Genpact LLC Philippines Dec. 2013 - Jun. 2014 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Inform customer of early deals and promotions.