Khevin Pagara

- |-Khevin Pagara | LinkedIn Khevin Pagara portfolio Consolacion, Cebu 6001 Data Analyst/ Business Analyst KHEVIN PAGARA Skills • • • MySQL Microsoft Power BI Tableau • • • Excel Microsoft Power Apps Python (Currently Learning) Work Experience Virtual Assistant to Power BI Consultant | Freelance / Remote (Project-Based) | • • • • • • Provided on-demand support to a Power BI consultant, working on a per-project basis to assist with report development and user engagement. Designed and developed Power BI report layouts and sample dashboards to support BI projects and client presentations. Assisted in preparing and conducting Power BI training sessions, including building demo reports and walkthrough materials. Supported users by responding to chat and email inquiries related to Power BI usage, visualization standards, and troubleshooting. Tested and published the latest versions of Power BI reports from the BI team, ensuring data accuracy and visual consistency prior to release. Collaborated on optimizing dashboard design, maintained reusable templates, and documented version updates. Support Ambassador | TDCX (Airbnb Account) | • • • • • • • • May 2023 – July 2024 Provided data-driven support to guests and hosts, analyzing common issues related to bookings, refunds, and policy compliance. Tracked and monitored customer service KPIs, including response time, resolution rates, and customer satisfaction scores, to improve efficiency. Used CRM tools to log, categorize, and analyze customer interactions, identifying trends and recurring support issues. Assisted in fraud detection and trust & safety investigations, gathering data to support case resolutions. Analyzed support trends and provided insights to management for improving Airbnb’s policies and user experience. Researched and resolved complex disputes, using data-backed decision-making to mediate conflicts between guests and hosts. Created detailed case reports and maintained data accuracy in support documentation. Sales Quality Control Specialist | Greenwire Outsourcing Inc.| • • • • • May 2025 – Present Oct. 2014 – Sept. 2018 Monitored and analyzed sales interactions (calls) to assess compliance, performance, and customer engagement trends. Evaluated key sales KPIs (conversion rates) and generated data-driven reports to improve sales effectiveness. Created performance dashboards in Excel to visualize trends and highlight areas for improvement. Developed data insights by tracking recurring issues, coaching sales teams on data-backed best practices. Ensured compliance and accuracy in sales communications by identifying policy deviations and recommending process improvements. Collaborated with management to refine sales scripts and strategies using data-driven recommendations. Education B AC HE LO R OF S CIE N CE : B U SINE S S A DM I NI ST R AT ION – University of Cebu – Cebu PH Major in Marketing Management