Khevin Pagara

I am a Data Analyst / Business Analyst with a strong foundation in data analytics, reporting, and visualization. My experience spans across business intelligence projects, customer service analytics, and sales quality control, where I have consistently used data to solve problems, identify trends, and support decision-making.

In my recent role as a Virtual Assistant to a Power BI Consultant, I provided project-based support in developing reports, building dashboards, and preparing training materials. I collaborated with BI teams to test and publish reports, troubleshoot data issues, and ensure accuracy before release. I also helped optimize dashboard designs and maintained reusable templates to streamline reporting processes.

Previously, I worked as a Support Ambassador at TDCX (Airbnb account), where I analyzed customer service data to monitor KPIs such as resolution rates, response time, and customer satisfaction. I contributed insights to management for policy improvements, assisted in fraud and trust & safety investigations, and produced detailed case reports with accurate data tracking.

Before that, as a Sales Quality Control Specialist at Greenwire Outsourcing Inc., I monitored and analyzed sales interactions to evaluate compliance and performance. I developed Excel dashboards to track KPIs like conversion rates, provided data-driven feedback to sales teams, and partnered with management to improve strategies based on trend analysis.

Technical Skills:

• SQL (MySQL, Microsoft SQL Server) – writing queries to validate, clean, and map data across systems
• Power BI & Tableau – building dashboards, creating KPIs, and preparing training materials
• Excel – advanced formulas, PivotTables, dashboards, and data reconciliation
• Power Apps – supporting workflow automation
• Python (Currently Learning) – for automation and deeper analytics

I am passionate about turning raw data into actionable insights that drive smarter business decisions. With my combined background in analytics and operations, I not only understand how to work with data but also how to connect it to business goals. I thrive on solving problems, collaborating with teams, and presenting findings in a clear, visual, and impactful way.

Currently, I am expanding my technical toolkit with Python while building a portfolio of projects to showcase my skills in real-world scenarios. I am eager to contribute to organizations that value data-driven decision-making and continuous improvement.