Khenn Mark Baybay

Working in the complaints section for a giant Telecommunication company can really be challenging for most, but for me, it has been one of the best things that happened in my professional career. That is where I am able to establish confidence in my capabilities when it comes to dealing with sensitive and complex situations and giving clients the best resolution that will both benefit them and the company I am working with. With more than 3 years of experience in this area, I can say that I can really work confidently under a great amount of pressure with less supervision. 

With this experience, I am able to gain knowledge about the following:

• Becomes an expert in handling irate callers.
• Able to easily come up with solutions that would both profit company and customer.
• Effectively booking certain appointments.
• Following up on customers' requests.
• Creating reports and managing customers' accounts. 
• Gained expertise in spreadsheets.
• E-mail handling and doing bits of advertisement.
• Able to manage my schedule or calendar of tasks. 
• Have advanced knowledge of troubleshooting phone or PC.
• Have Sales and Upselling expertise.

In addition to the skills that I have acquired thru my corporate job experiences, I have also received extensive training and few experiences on being a strong and capable virtual assistant. These skills I have acquired are as follows:

• Data Entry 
• Transcription 
• Executive Assistance 
• Project Management & Training Tasks
• Email Management and Marketing Tasks
• Creating / Managing Spreadsheets
• Preparing PowerPoint / Keynote Presentations
• Set-up, Manage and Update Social Media Accounts
• Facebook Ads
• Marketing Plan and Content Planning
• Posting and Scheduling Facebook Insights
• Promotions and Marketing
• Simple Web Design
• Search Engine Optimization (SEO) Tasks
• Designing Logos, Banners, Icons, eBook Covers and Headers
• Designing Infographics Images (Content Provided)
• Lead generation
• Basics on Shopify

Having a training in these fields make me competitive enough to give a satisfactory service.

I would hope to be part of your company or campaign to help it grow to the very best it can be. I would make sure that I will be worth every cent that you are going to pay me.

Please feel free to contact me if you have some questions or clarifications regarding my areas of expertise.