Executive summary
Over a 30+ year career in tech, I have developed multiple End to End software
solutions for multinational organizations to automate business processes, reduce
cost and increase revenue.
Work experience
Founder and General Manager, GlobalAppTech (http://www.globalapptech.com)
Cairo, Egypt 2013 - Current
Khaled Fathi
Software Solution Architect
& Fullstack Developer
Zayed City
Established, optimized, and enforced business policies to maintain consistency
across industry operations.
Established organizational mission statement.
Solution Architect, IBM
Cairo, Egypt 1997 - 2012
Worked with customers or prospective customers to develop integrated solutions
and lead detailed architectural dialogues to facilitate delivery of comprehensive
solution.
Created and implemented innovative business solutions to support corporate
objectives.
Provided support during customer implementations and applied industry best
practices.
Cairo, Egypt--
Languages
English, fluent
Arabic, native
Shaped solutions and approaches by leveraging trends in customer marketplaces
and industries.
Repair Center Team Leader, IBM
Cairo, Egypt 1993 - 1996
Collaborated with team members to achieve target results.
Customer Service Engineer, IBM
Skills
Requirement analysis
Solution design /
implementation
Cairo, Egypt |1990 - 1992
Accomplishments
Designed and developed Field Service Operations Management for Grohe to
automate customer calls / visit management and rules enforcing. The system
includes mobile app for technicians and web app for admin users and it is
currently used in 12 countries in north Africa, Middle East, and Turkey.
Designed and developed an innovative software application that automated
business processes for Toyota Service Centers in Egypt leading to tripling
appointment reservations.
Designed and developed complete operation management software for Wayak
company’ The system manages customer and supplier orders, automates
business processes, enforces business rules. track inventory and integrates with
delivery company API.
Designed and developed Complete solution for IDH medical labs managing 600+
branch and 20000+ patient visits per day including integration with SAP for
financial reporting and integration with other OEM systems for automated test
results and radiology report collection.
Designed and developed complete Labor Time Management software for Coca
Cola Egypt managing 15000+ employee working hours, lateness, absence and
vacations.
Developed and implement software application to manage and automate
business processes and calculate KPIs. This software convinced management to
assign me as repair center team leader.
ASP.Net MVC / Core Web
App development
JavaScript, jQuery
.Net Web API development
.Net Mobile development
Provided primary customer support to internal and external customers.
.Net Desktop development
Academic background
1988 Bachelor of Science, electronic engineering Cairo University, Egypt
