Khaled Fathi

Executive summary:

Over a 30+ year career in tech, I have developed multiple End to End software 

solutions for multinational organizations to automate business processes, reduce 

cost and increase revenue.  

Accomplishments 

 Designed and developed Field Service Operations Management for Grohe to 

automate customer calls / visit management and rules enforcing. The system 

includes mobile app for technicians and web app for admin users and it is 

currently used in 12 countries in north Africa, Middle East, and Turkey. 

 Designed and developed an innovative software application that automated 

business processes for Toyota Service Centers in Egypt leading to tripling 

appointment reservations. 

 Designed and developed complete operation management software for Wayak 

company’ The system manages customer and supplier orders, automates 

business processes, enforces business rules. track inventory and integrates with 

delivery company API. 

 Designed and developed Complete solution for IDH medical labs managing 600+ 

branch and 20000+ patient visits per day including integration with SAP for 

financial reporting and integration with other OEM systems for automated test 

results and radiology report collection. 

 Designed and developed complete Labor Time Management software for Coca 

Cola Egypt managing 15000+ employee working hours, lateness, absence and 

vacations. 

 Developed and implement software application to manage and automate 

business processes and calculate KPIs. This software convinced management to 

assign me as repair center team leader.