Keziah Mae L. Lim

KEZIAH LIM EDUCATION University of Caloocan City October 2014 – March 2018 Bachelor of Science in Accounting Technology WORK EXPERIENCE Dreambound Inc | Virtual Assistant April 2023–May 2025 PROFILE Focused and diligent individual with proven excellent organizational skills, basic knowledge in financial aspects, proficient in a range of computer applications, and well-developed communication and customer service skills. Seeking an environment that allows me to grow in my career and have time for my family as well. CONTACT PHONE: (- EMAIL:- - Delivered customer support via live chat, email, and phone, ensuring timely and helpful assistance to students and prospects - Managed and maintained Dreambound’s LinkedIn presence to boost brand visibility - Conducted web scraping from reliable sources to gather accurate and updated program or school information - Designed and launched engaging video and image ads for Facebook and TikTok campaigns, resulting in increased audience reach and engagement - Utilized HubSpot to create and manage email outreach sequences, engage leads, and monitor campaign performance - Experienced in using Make (formerly Integromat) to automate workflows and streamline repetitive tasks such as data entry and follow-ups Awesome OS | Customer Service Representative November 2022–July 2023 - Assisted customers via chat and email, providing timely resolutions and helpful product guidance - Conducted online demonstrations to educate users on platform features and self-help resources - Reviewed and verified customer-submitted bank statements, identified potential fraud, and validated deposited checks - Promoted to the Specialist Team under Banking Operations within three months for excellent performance and attention to detail SKILLS • Customer Support (Chat, Email, Phone) • Social Media Management (LinkedIn, Facebook, TikTok) • Content Creation (Video & Image Ads) • Marketing Campaign Support • Web Research & Web Scraping • Email Outreach & CRM (HubSpot) • Workflow Automation (Make/Integromat) • Fraud Detection & Document Verification • Online Product Demonstrations • Team Collaboration & Remote Communication • Ad Copywriting & Social Media Trends • Banking Operations Support Spine Media |Ads Creative Launcher January 2021–November 2022 - Researched and developed high-performing creative copy and visuals for social media advertising campaigns - Monitored and applied the latest social media trends, technologies, and advertising guidelines to ensure relevance and compliance - Created and launched targeted content across social platforms, increasing audience engagement through strategic ad placement Teleperformance | Customer Service Representative June 2019–December 2019 - Delivered high-quality support via phone, addressing customer inquiries and concerns to maintain satisfaction - Awarded Top 1 Agent for July due to consistently exceeding KPIs and providing exceptional service REFERENCES Available upon request.