Keyurh Prashant

Keyurh Bhhatt Customer Relationship Management Professional Vadodara, Gujarat, India - - - Indian Married Male Profile A strategic planner with excellent management & administrative skills; participative, considerate and tactful. Focused on CRM life cycle & value management. Resilient, combined with commitment, very optimistic with a compelling vision of the future. Languages English, Hindi and Gujarati Education Bachelor of Commerce People's Education Society's Dr. Ambedkar College of Commerce and Economics 2001 Mumbai, India Skills Strategic Planning & Implementation (Working alongside leadership teams for implementing strategic, driving change, infusing new ideas and taking performance and productivity to the next level), Recovery & Debt Management (Well versed with the intricacies of bad debt management, complaint & resolution management, offering customer delight and effectively retaining customers), Key Account Management (Proficient in Customer Relationship Management, Operations & Team Management in the areas of Billing, Collections, Revenue & Asset Management within the Telecom domain), Fostering Teamwork (Demonstrated ability to inspire and motivate others, building collaboration and cooperation within and across teams and guiding delivery under pressure), Stakeholder Engagement (Ability to work independently and cooperatively as part of a team to meet mission deadlines & objectives) References Ratik Chandna, Business Advisor, Comida technologies Pvt Ltd-,- Vardaan Sachdeva, Business Manager, Comida Technologies Pvt Ltd-,- Shefali Bose Dealmeida, BFSI Account Manager, Bharti Airtel Limited 1/3 Professional Experience Customer Success Manager Comida Technologies Private Limited (Raising Bikayi) Joined as Business advisor – Nov 2021 Promoted as Business Coach – Jan 2022 Promoted to Customer Success Manager – Apr 2022 11.2021 – 07.2022 Remote, India • • • Key Accountabilities: As a Customer Success Manager – Apr - Jul 2022 Led a team of sales professionals in achieving the business objectives Conceptualizing & implementing competitive strategies for generating sales, developing and expanding market share Preparing strategies and undertaking various sales & marketing activities for enhancing brand awareness Monitoring the Usage of Subscriptions and sharing the store performance review with the Merchant every week Acknowledgment of their requests and addressing their complaints/queries to be resolved within the SLA / TAT Developing initiatives for improved performance, setting up sales objectives, designing/streamlining processes to ensure smooth percolation of sales operations • • • • • • In the role of Business Coach, Jan – Mar 2022: Facilitating smooth deliverance post subscription with the intent of Beautification of their stores Acknowledgment of their requests and addressing their complaints/queries to be resolved within the SLA / TAT • • In the role of Business Advisor, Nov – Dec 2021: Consulting and Onboarding Merchants onto the E-Commerce Platform to the appropriate subscriptions Facilitation of Payment either upfront or month-wise and its subsequent EMI recovery • • Sales Manager WhiteHat Education Technology Private Limited . (WhitehatJr) Identifying the requirements of the Parent's need for the Child's skills in Maths, Coding, and Music. Based on requirements I had to suggest the correct course tenure and the suitable method of payment Facilitation of Seamless Onboarding Procedure and attendance at the course Conduct student inductions, help new students adjust and feel comfortable in the new environment, and inculcate in them the ethos and culture of the institution 10.2020 – 11.2021 Remote, India Customer Relationship Manager Bharti Airtel Limited Leading the team in facilitating end-to-end customer onboarding management Managing Customer Life Cycle, including verification of correct activation, usage & customer application, ensuring strict adherence with policies & regulatory guidelines Heading collection operations, enabling timely collection of payments, recovery of bad debts, implementing strategiesfor retention & churn management, thereby ensuring minimal revenue loss Achieving the collections targets for corporate & SME clients with specific focus on increasing PDD collections, disconnected accounts, executing strategies for costeffective collections Contributing to curtailment of bad debts through faster & higher collections in the 060 bucket expand collections infrastructure to meet defined targets 07.2014 – 01.2019 Mumbai, India • • • • • • • • • 2/3 Monitoring collections against billing generated, drive process improvement initiatives, on-time delivery of bill, development & retention of collection agencies and FOS competencies • Assistant Manager (Corporate Voice Accounts) Bharti Airtel Limited Offering services for PRI Lines, Toll free numbers, Mobile connections for company paid accounts Monitoring billing IDs, ensuring correct plans are activated Addressing service issues Scrutiny of 1st bill generated, ensuring revenue assurance Generating additional revenue thru up-selling & crossselling 09.2013 – 07.2014 Mumbai, India Disconnection & Spare SPOC for North, East and West HUB Bharti Airtel Limited Recovery of instruments & assets from discontinued connections & customers 02.2012 – 09.2013 Mumbai, India Assistant to Project Managers Bharti Airtel Limited Assisting Project Manager in back-end activities 09.2011 – 02.2012 Mumbai, India • • • • • Executive in Call Center BPO Bharti Airtel Limited Senior Executive – Communications Team from Feb 2008 – Aug 2011 QRC Analyst from Apr 2007 – Feb 2008 Supervisor – Retention Department from Jul 2006 – Mar 2007 L2 Support Executive from Jan – Jul 2006 Retention Executive from Aug – Dec 2005 Inbound Call Center Executive from Aug 2004 - Jul 2005 08.2004 – 08.2011 Mumbai, India • • • • • • Declaration I, hereby declare that, all the information included in this resume is updated to the best of to my knowledge. I am a Team Player and an Individual Contributor as well. I do respect the company ethics and Work Policies and have always blended well with the cross functional teams and have emphasised on customer delight as a Priority Keyurh Prashant Bhhatt Vadodara, 27th January 2023 3/3