Kevin Munoz Noguera

- Kevin Munoz - Psychologist Managua, Nicaragua linkedin.com/in/Kevin Muñoz Noguera I'm a graduated Pyschologist and I began my career in the BPO industry as a Customer Care Representative at Sitel for almost 2 years, later on I started my experience in Human Resources as a Compliance Specialist back in 2018, then I was promoted to Human Resources Specialist for 3 months and then I got the opportunity to become a Talent Acquisition Assistant for 6 months. JOB EXPERIENCE Talent Acquisition Assistant Opticall BPO 10/2019 – 03/2020 Achievements/Tasks Optimize Recruitment process by implementing new ideas for reports, 1st contact with applicants, documenting candidates information, personal & work references for new hires, prepare documentation for Human Resources, among other duties. Generate & execute ideas for activities based on recruit new candidates aimed at expressing the organization's culture, mission, vision & values: Job fairs and Open House activities. US Human Resources Specialist Opticall BPO 07/2019 – 10/2019 Achievements/Tasks Remote duties for US employees: Hiring process, internal interviews, termination, corrective counseling, Employee Relations cases, promotions/demotions. prices/bonuses for employees and proposals for new ideas regarding employees engagement. Compliance Specialist Opticall BPO 04/2018 – 07/2019 Achievements/Tasks Attrition reports, Compliance weekly report for all Retail stores in the US & generate documentation for all noncompliant employees before proceeding with a corrective counseling. Escalations Customer Care Representative Sitel 04/2017 – 02/2018 Customer Care Representative Sitel 07/2016 – 04/2017 EDUCATION Psychology's Degree Universidad Centroamericana (UCA) 2012 – 2018 High School diploma Instituto Pedagógico "La Salle" SKILLS Human Resources Analytical Skills Easily Adaptable Recruitment & Talent Acquisition Excel/Google Sheets PROJECTS ”Sistematización del Proceso de selección de personal en el área de reclutamiento para la campaña Moneygram de la organización Sitel” (2017 – 2018) LANGUAGES Spanish English Native or Billingual Proficiency Full Professional Proficiency French Elementary Proficiency