Kevin Michaelle Enriquez

Kevin Michaelle D. Enriquez, PN 17E Tower 1 Axis Residences, Pioneer St. Brgy. Barangka, Ilaya Mandaluyong City, Philippines -- OBJECTIVES To acquire a position that will provide opportunity to apply and further develop my acquired knowledge, skills and training as optimal as possible and contribute to the accomplishment of the institution’s goal and objectives as well. SKILLS • Capacity to multitask; manage priorities in a fast paced environment geared towards the provision of safe and competent patient care gained from V.L Makabali Memorial Hospital and San Matias Birthing Station • Competent in Identifying nursing priorities when assisting the woman to give birth under emergency circumstance and apply the nursing process to care of the woman experiencing false or early labour gained from San Matias Birthing Station • Reliable, ethical healthcare provider with ability to stay calm and intervene during crisis, facilitates groups and educational seminars, and collaborates on multidisciplinary teams. • Excellent patient/family teaching and organizational skills • Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions acquired from Iqor (Phils), Inc. • Advise customer and design best-option on what accounting software they will use for their new small business acquired from Intuit QuickBooks as Small Business Consultant in TeleTech (Phils), Inc. • Ability to interact effectively in an interdisciplinary environment • Proficiency in interpersonal skills and communication skills • Proven ability to build positive relationships with co-workers • Support new agents on their nesting phase, also conduct side by side monitoring and provide feedback so they can improve their opportunities and keep their highlights on each call acquired from Petsure Service Inc. • Floor walk tenure agents if operations need support. • Conduct Communication & Culture Training and Product Specific Training for new hires acquired from Petsure Service Inc. WORKING EXPERIENCE Customer Service Officer, Training Apprentice, and OIC (Team Lead) - (May 2018 – March 2021) Petsure Services Inc. Bonifacio Global City Taguig City, Philippines Small Business Consultant - (October 2014 - April 2016) TeleTech Philippines, Inc. City of San Fernando, Pampanga, Philippines Collections Specialist - (July 2013 – July 2014) Iqor, Philippines Inc. Clark, Philippines EDUCATIONAL BACKGROUND College: St. Augustine School of Nursing Practical Nursing City of San Fernando, Pampanga, Philippines A.Y- Secondary: St. Michael’s College Guagua, Pampanga, Philippines A.Y- Elementary: San Isidro Elementary School Subic, Zambales, Philippines- AWARDS and CERTIFICATES Graduated with Honour: San Isidro Elementary School Subic, Zambales, Philippines- Best in SOAPIE MCN Related Learning Experience St. Augustine School of Nursing, City of San Fernando, Pampanga Philippines- Highest Sales Rate Awards July 2015; August 2015 (26.18%); September 2015 (24.38%) November 2015 (20.97%); December 2015 (19.32%); March 2016 (24.54%) Intuit QuickBooks TeleTech (Phils), Inc. City of San Fernando, Pampanga Philippines Top Agent Awards December 2018; Top 2 agent February 2019; Top 3 agent Most Improved Agent for Fiscal Year 2019 Certification of Trainer September 2019; Train the Pawsome Trainer November 2019; Your Leadership Journey, and Communicating for Leadership Success OIC (Team Lead) December 2020 - February 2021 PERSONAL BACKGROUND Father’s Name: Glenn C. Enriquez Mother’s Name: Daisy D. Enriquez Nationality: Filipino Religion: Protestant Civil Status: Single Birthday: June 27, 1992 Age: 28 years’ old REFERENCES Dominicq Jazmin Atup Subject Matter Expert/ OIC; BGC, Taguig City /- Ernest Aaron Reyes Supervisor/Team Leader; Angeles City, Pampanga /-