KEVIN S. LOBO
Manila, Philippines
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SUMMARY:
Customer Service Representative with over 2 years of experience resolving complex customer
inquiries. Motivated team player and aspiring virtual assistant with proven communications skills
seeking to grow my knowledge of the general or executive virtual assistant and use my conversational
skills for your business.
PROFESSIONAL HISTORY:
TELEPERFORMANCE PHILIPPINES INC. - PHARMACY HELPDESK ASSOCIATE
CUSTOMER SERVICE REPRESENTATIVE
Sept. 27, 2021 – May 30, 2022
File Prior Authorizations for Medications
Override rejection claims and call the local pharmacy to reprocess the claims
Do an outbound calls to update the members Insurance information to be a primary payor in the
system to Coordination Of Benefits Representative.
Answer common provider questions about Claims.
TRANSCOM WORLDWIDE (PHILIPPINES) INC. - CONSUMER ELECTRONIC
TECHNICAL SUPPORT REPRESENTATIVE
Jan. 25, 2021 - Aug. 30, 2021
Do a Basic Troubleshooting Guide
Creating Appointments to send a technician to customers home address to repair their TV’s or
Soundbar.
Handle customers receipt of returning electronic
Create tickets for documentation.
BAMBOO CAFE PH – BARISTA/SERVICE CREW
Nov. 8, 2019 - Mar. 02, 2021
Clean all bar areas, utensils, glassware, plates
Cashiering, Order taking
Organized End of the day sales
Handled team payrolls
EVENTEE PARTY MANAGEMENT - EVENT COORDINATOR
Aug. 2014 – Dec. 20
Organized the events like Birthday parties, Weddings etc.
Handled suppliers like Catering buffet, Booths, Performers, Host etc.
Answer clients concerns and resolved in a timely manner.
Handled Suppliers balances, clients payment and staff payroll.
EDUCATIONAL HISTORY:
ACCESS COMPUTER & TECHNICAL COLLEGES
June 2009 – April 2014
Graduated of B.S. in Hotel & Restaurant Management
SKILLS:
Tech Savvy
- Efficient in using online tools such as MS Office, Google Workspace, Communication apps etc.
- Able to do basic PC/Laptop troubleshooting
- Able to learn new online tools easily
Data Entry / Research
Can create clear and concise database using MS Excel / Google Sheets
Outstanding attention to detail
- Can type 40 words per minute
- Adept in using Microsoft Office and Google Suite tools
Excellent Communication Skills
- Can speak the English language fluently
- Persuasive and charismatic
- Can make compelling arguments that turns to conversation
Adaptability
- Can respond to inquiries via phone, email and social media
- Tech-savvy and can learn new online tools easily
- Mental flexibility to respond to a variety of situations
Time Management
- Understand s that quick response is a priority
- Streamline activities to work efficiently
- Knows what to prioritize and work on urgent task
Certifications
- General Virtual Assistant Course
- Executive Virtual Assistant Course
- Social Media Management Course
- Basic Word press Course
