Kevin Golden
Customer Service & Sales Professional
20+ years experience in sales and customer service including 4 years startup experience
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Miami, Florida, USA
linkedin.com/in/kevin-golden-
WORK EXPERIENCE
Online Support/Sales
Williams Sonoma
12/2018 – 01/2019
Remote
Achievements/Tasks
Provided sales and technical support for customers
Contact: upon request
Co-Founder
USA-Live! SAS
06/2016 – 12/2018
Provider of secondary market tickets for concert, sports, and theater events in the USA
Medellin, Colombia
Achievements/Tasks
Responsible for overseeing all company operations including B2B development, sales, employees, accounting, legal, etc
Contact: Kevin Golden –-
Owner
Mosaic Entertainment Group LLC
08/2014 – 12/2015
Provider of secondary market tickets for concert, sports, and theater events in the USA
Miami, USA
Achievements/Tasks
Utilized varies wholesale and retail marketplaces to buy and sell inventory.
Responsible for diligently maintaining speculative pricing across all marketplaces.
Achieved consistent monthly profitability
Contact: Kevin Golden –-
Sales Associate
Tickets of America
05/2012 – 05/2014
Secondary market event ticket broker
Miami, USA
Achievements/Tasks
Responsible for sales in a fast paced high volume environment.
Responsible for managing company inventory.
Contact: Giselle Martinez -
Manager/Sales Associate
Retail Ticket Brokerage
11/2002 – 05/2012
Secondary market event ticket broker
Miami, USA
Achievements/Tasks
Managed all aspects of company operations including sales, inventory, and web presence.
Consistently strove to improve efficiency and productivity by implementing standardized workplace protocols.
Contact: upon request
Front Desk/Concierge
Ocean Pointe Suites Resort
01/2002 – 05/2002
All suite resort hotel
Miami Beach, USA
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WORK EXPERIENCE
Concierge/Sales Agent
Allstate Ticketing
09/1998 – 09/2001
Primary market entertainment broker
Las Vegas, USA
Achievements/Tasks
Provided a full spectrum of entertainment options available in Las Vegas including shows, tours, restaurants, golfing, weddings, car rental,
museums, rides, etc.
EDUCATION
BS in Environmental Health
Indiana University of Pennsylvania
09/1989 – 12/1993
Indian, PA
SKILLS
Sales
Marketing
Customer Service
CRM
Google Docs
Google Sheets
Excel
Google Analytics
Google Adwords
SEO
SOFT SKILLS
Empathy
Communication
Time Management
Negotiations
INTERESTS
Environmental Preservation
Animal Welfare
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