Kevin Fernandez

 KEVIN MIRANDA FERNANDEZ #1042 Sun Pointe Dr. BF resort village, Talon Dos, Las Piñas City, 1747. (-- With more than 3 years of experience in customer/technical, email support and sales. Strong organizational skills, high attention to detail, and has ability to adapt new concepts and systems and manage multiple systems. Possesses a Diploma in Multi-media Arts with high learning agility. SUMMARY OF QUALIFICATIONS COMPUTER Applications Proficient in MS Office, Web Browsers, Google Sheets and Social Media Applications. Operating Systems Windows Basic troubleshooting for software/hardware problems Works well under pressure and tight deadlines WORK EXPERIENCE Teleperformance Philippines Sucat, Paranaque City Customer Service Representative (Billing/Sales) – Nov 2012 – June 2013 Account: AT&T Uverse ( post paid ) Responds to customers by answering product and service questions, cross-sell added-value services to various customers or suggests information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Flipbox Event Management Services ( OJT ) Paranaque City Multimedia Assistant – April 2015 – June 2015 Perform a range of multimedia support functions, such as video production and editing Assist in the development of presentation materials for various projects for the different clients Tele Tech Customer Care Management Philippines, Inc. Pasay City Chat Support Representative ( Billing / Sales / Order / Tech / Email ) – Jan 2016 – May 2018 Account – Telstra Receive customer orders, inquiry and concerns over chat Cross-sell or up-sell added-value services or products to customers Assist clients on basic technical issues Business Switch Manila Inc. (Honcho) Pasay City Sales Representative (Business Registration) – May 2018 – Jan 2019 Manage and maintain current customer accounts and support the company sales target Develop and close new accounts as per assigned territory Execute sales plans and maintain an outstanding client relationship Bikkuri Takoyaki – Golden Gate branch ( Self – Employed ) Las Piñas City Branch Owner (Franchisee) – Sept 2019 – Sept 2021 Manage and train employees for better output on their jobs Create new marketing strategies. Manage basic sales accounting and inventory. EDUCATIONAL ATTAINMENT COLLEGE :Bachelor of Arts in Information Technology University of Perpetual Help 2009 to 2011 Diploma in Multimedia Arts STI College, Las Piñas - HIGH SCHOOL:Camella School 2009 CHARACTER REFERENCE Andreia May Fajardo Marketplace Manager Mellanni, Poluco LLC-- Jerika Asis Digital Buying Lead Spark Foundry, Publicis Media Philippines--