Kevin Felipe Fonseca Moreno

Kevin Felipe Fonseca Moreno Associate, Customer Support Environmental engineer with 9 month work experience as a Customer Service Agent and 6 Personal Info month as a Workforce Real Time Analyst, performing roles such as call handling, manage schedules, redact daily performance reports based on KPIs, sales and troubleshooting Email assistance. Knowledge on MS Office 365 tools, CRM like Citrix, Lightning and Salesforce, - Payment Arrangements, Product Sales, Billing Explanation, Performance Report, Workforce. Interest in Crypto Industry, Financial Services and Freelance Work. Proficient in languages, Programming and continuous learning. Work History 2022-11 - present Phone - Skills Bilingual Customer Service Agent Webhelp, Bogotá D.C, Colombia Support customer to make payment and refund request Provide High Bill explanation, finding possible causes may affect Analytical Skills Call Handling Computer Skills the customer consumption. Offer Solution Plans to cover plumbing, appliances, home; Renewable Energy 100% Solar Energy. CRM Systems Detail Orientation Setup a Payment Arrangement options when the customers are willing to pay their pending balance. 2022-02 - 2022-08 High Organization Workforce Interim Analyst Social Skills Airtech Communications S.A.S, Bogotá D.C, Colombia Teamwork Get archives, files, and call lists ready for customer service agents to Time management take throughout the day. Software Timely assistance if any Manager or Agent requires system-solving issues. Comply with percentual targets related to handled, rejected, and Cloud Foundry hold times on call performance daily, weekly, and monthly. Platforms (GitHub) Control and management of scheduled agents at the company's 2021-11 - 2022-02 main locations: Salt Lake City, United States; Bogota D.C, Microsoft Excel Colombia; Johannesburg, South Africa. Sublime Text Bilingual Customer Service Agent Airtech Communication S.A.S, Bogotá D.C, Colombia Provide guide service to customers who want to return devices or restart services with internet and cable provider enterprises in USA. Take and make calls to different customers according to call lists sentby Workforce Department. Education 2015-01 - 2021-03 Visual Studio Code Apache Netbeans Eclipse HTML Java Python Engineering, Environmental Engineer Adobe Photoshop Universidad de Los Andes, Bogotá D.C, Colombia ArcGIS IntelliJ IDEA Awards JavaScript 2015-01 Ser Pilo Paga 1.0 Scholarship Complete scholarship obtained by ICFES 11 State Exam score to higher education studies access. MATLAB MongoDB Postman Visual Basic Languages 2014-11 Chess Tournament Semifinalist English Chess tournament developed by Bogotá's city hall with some sponsors to promote chess sport across the city. Semifinalists earned a semiprofessional chess kit. C2 Spanish C2 Certificates 2023-04 Programming Logic: First Steps 2023-04 Programming Logic: Fundamental Concepts 2023-03 EF SET English Certificate 71/100 (C2 Proficient) 2022-11 Web Apps Development 2022-07 Basic Programming in Java Language 2022-05 Programming Fundamentals in Python Language 2020-06 Asset Management for Stormwater - MOST 2020-03 Asset Management for Stormwater – MOST French A1 Portuguese A1