Kevin Felipe Fonseca Moreno

Environmental engineer with 9 month work experience as a Customer Service Agent and 6 month as a Workforce Real Time Analyst, performing roles such as call handling, manage schedules, redact daily performance reports based on KPIs, sales and troubleshooting assistance. Knowledge on MS Office 365 tools, CRM like Citrix, Lightning and Salesforce, Payment Arrangements, Product Sales, Billing Explanation, Performance Report, Workforce. Interest in Crypto Industry, Financial Services and Freelance Work. Proficient in languages, Programming and continuous learning.