Kevin Duke Yumang

Kevin Duke Yumang WORK EXPERIENCE About Me Motivated and enthusiastic customer service professional with nearly 3 years of experience. Proven track record of exceeding expectations through exceptional support, creative problem-solving, and efficient service delivery. Highly skilled in communication, customer satisfaction, and building positive relationships, with a dedication to quality and continuous improvement. Education Completed Coursework in Business Management Pampanga Colleges SY- Dean Lister Customer Service Representative - (07/2022 - 12/24) Call Center: Travel and Accommodation International/ Global Phone call, Live Chat and Email Channels Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Take in customer credit card information and Personal Identifiable Information with the responsibilities of protecting the data as defined in the client security requirement, company information security policies. Nurturing high-end clientele and be contact person for status of application and orders, billing issues, customer profiles, program and campaign information Basic administrative task Receive a certificate from STAFFLINK ACADEMY (PROPERTY MANAGEMENT ASSISTANT) Sales Representative - (02/2025 - 05/25) Cosmetic Brand Seller - Angeles Pampanga, Ph. Excellent Customer Service Basic graphic design Strong Communication & Relationship Building Creative Problem Solver with Drive Responding to customers questions through phone call and messenger Presenting and selling cosmetic products to customers. Handling customer complaints and ensuring resolution. Conducting market research to identify selling opportunities. Building relationships with customers to encourage repeat business. Professional Skills Language English Filipino Citizenship Filipino Character Reference Camille Calugay- Previous Team Manager TOOLS AND PROFICIENCY Excel Airtable DaVinci resolve MS office Canva Propertyme CONTACT INFORMATION email :-contact number :-