Kevin Costelloe

I’m a customer experience and operations specialist with over 10 years of hands-on experience working in fast-paced startups, traditional call centers, and corporate environments. I’m passionate about helping teams work smarter, not harder — whether that’s through automating customer service with chatbots, fine-tuning support processes, or customizing tools like Zendesk to actually make sense for the people using them.

As a freelance consultant through Coopaname, a Coopérative d’Activité et d’Emploi, I’ve partnered with clients to improve customer journeys, boost online reputation, and launch new contact centers from the ground up. I believe great customer service is equal parts empathy, strategy, and smart tech — and I love finding that perfect balance.