Kevien Ryan Bagumba

Kevien Ryan Bagumba CUSTOMER SERVICE SALES SPECIALIST APPOINTMENT SETTER SOCIAL MEDIA MANAGEMENT & MARKETING EXECUTIVE ASSISTANT VA APPOINTMENT SETTER PERSONAL PROFILE I've been working in the customer service field for almost 7 years. Handled inbound and outbound sales, Customer service, and setting appointments/meetings for some well-known companies both in the US and Canada. Also, help to analyze social media audiences and developing a strategy that’s tailored to Clients, creating and distributing content across all social media platforms like Facebook, Instagram, Linked In, Twitter. etc. Monitoring online conversation and touching base with owners from time to time as well as scheduling contents/posts using Hootsuite and the like. I was able to hone the skills that I acquired from my previous employment and very receptive to new ideas, as I am willing to undergo training if needed to improve or develop more skills to do well on any tasks that will be assigned to me. Easy to work with and willing to adjust my schedule based on your preference. Also became an Executive Assistant to a Manager in which I managed emails, meetings, calendar invites, and phone calls as well SKILLS & SERVICES • • • • • • • • • Customer Service Sales Specialist Set Appointment Inbound calls Outbound calls Admin Task Internet Research Data Entry CRM (Hubspot) • Slack • Gorgias • Zendesk • MS Office • Google Sheets • Google Docs • Trello • Asana • Canva CONTACT DETAILS Represented by Kevien Ryan Bagumba Davao City 8000 Phone - Email - EXPERIENCE WNS Global Services Phils Customer Service (2014) Sales Specialist (2015) Process Trainer (2017) Tetetech Philippines CSR II Associate (2019) Planswell Executive Assistant (2020) Social Media Manager (2021) Facebook Instagram Twitter LinkedIn EDUCATIONAL BACKGROUND & TRAINING COMPETITION Rizal Technological University Computer Engineering Technology 2013 Eperformax Global Communications & Management Academy Certificate of Completion 2013 Caraga National High School High School Diploma, Class of 2007