Ketan Saini

KETAN SAINI Qualified Professional with 15+ years of experience in IT Project Management, ERP Installation, Implementation & Maintenance, Sales & Marketing, Business Operations (various Industries) and Change & Risk Management. Mumbai, Maharashtra- Willing to relocate: Anywhere Personal Details Date of Birth:- Eligible to work in: India Highest Career Level: 5+ years experience Industry: Accounting, Administrative Assistance, Business Operations, Customer Service, IT Operations & Helpdesk, IT-Hardware & Networking, Information Design & Documentation, Installation & Maintenance, Management, Marketing, Production & Manufacturing, Project Management, Sales, Software Development, Technology Total years of experience: 18 Work Experience Director of Operations & Business Development K10 Infotech - Mumbai, Maharashtra October 2009 to Present Responsible for (but not limited to): • Executing sales strategies • Mass marketing, • Planning stock liquidation • Coordinating stock movement • Managing multiple corporate and wholesale accounts • Completing business overhauls • Implementing maximum automation processes to help clients use business intelligence across their enterprise to work efficiently and smarter • Achieving smooth and successful account operations while making streamlined decisions keeping smart technology at the forefront to eliminate unnecessary expenses and make better use of personnel talents and skill sets Additional Duties • Reviewing and analyzing existing business operations and processes to define and recommend scope for improvement • Working with teams and key stakeholders across multiple geographic locations • Teaming with high caliber Tally.ERP colleagues in day to day activities • Providing assistance to Support Desk • Taking ownership of complex account issues to identify the root causes of issues and work through to a resolution • Continuously interacting with internal and external partners during the entire solution life cycle to achieve maximum benefits from the solutions • Adeptly managing problems and support issues with clients in line with the agreed contracts and process • Collaborating with the technical project team responsible for developing business intelligence reports, interfaces, data conversion programs and application extensions • Designing and developing end-user training materials including interactive e-learning where possible Project Manager Nandini Infosys Pvt Ltd - Gurgaon, Haryana October 2006 to April 2009 • Drafted and finalized key sections of the proposal (e.g. implementation approach, project management approach, training, assumptions, support, project team/governance, etc.) • Developed strong relationships with clients and managed communication and expectations throughout the installation and implementation processes • Assisted the development of a fixed fee schedule for implementations to maximize client potential and retention • Proactively managed and coordinated multiple support resources (functional and technical) to develop scope, plans, estimates, designs, technical architecture and responses to Requests for Proposals on defined timelines • Developed project plans, estimated costs, timelines and milestones for existing and new clients • Devised prices, payment schedules and fixed fees for product installations, implementations and maintenance • Planned, designed and managed client accounts and services (both annual maintenance and fixed fee projects) • Effective and efficient management of ERP installation, implementation, delivery and maintenance activity within designated regions • Developed and successfully delivered effective presentations to leadership to communicate updates, projections and standing statistics to support effective decision making • Conducted a thorough and System Requirements Study to capture needs and manage client projects Executive - Sales & Marketing Nandini Infosys Pvt Ltd - Alwar, Rajasthan June 2004 to August 2006 • Built engaging relationships with accounts to provide excellent customer service for both hardware and software • Responsibly maintained important sales and purchases and effectively retained client accounts and suppliers with outstanding credit limits • Developed sales and purchasing strategies for new products to drive, maintain and improve revenue - this achieved an increase in sales over each quarter to close year-end successfully • Planned and designed sub-contract services in conjunction with other teams, stakeholders and leadership • Negotiated annual maintenance contract extensions with clients to ensure quality service and retention • Assisted existing and potential client with information about produced relevant sales quotes and developed custom service plans Database Administrator Life Line Hospital - Alwar, Rajasthan March 2003 to September 2003 • Responsible for creating and managing Patient Database using VB6 as front-end and SQL Server as back-end • This project included digitization of historic and current records • Achieved 100% completion of the project well before the targeted time frame Education Master's Degree in Master of Commerce (Business Administration) Rajasthan University - Alwar, Rajasthan March 2007 to April 2009 Bachelor's Degree in Arts (Geography, Economics & English Literature) Rajasthan University - Alwar, Rajasthan March 2004 to April 2007 High School in Arts (English Literature, Political Science & English Literature) Board of Secondary Education, Rajasthan - Alwar, Rajasthan March 2003 to March 2004 Technical Certificate in Software Engineering, Java 2.0, SQL 7, ASP, OOAD Aptech Limited - Alwar, Rajasthan October 2000 to September 2002 Technical Certificate in Medical Transcription Gordon Herbert (India) Limited - Alwar, Rajasthan August 2001 to December 2001 High School in Biology, Physics, Chemistry & Mathematics Central Board of Secondary Education - Alwar, Rajasthan March 1998 to March 1999 Skills / IT Skills • Microsoft Office (10+ years) • Java (4 years) • Tally Developer (10+ years) • Python • Tally.ERP (10+ years) • Accounts Management (10+ years) • Sales Management (10+ years) • Medical Transcription (1 year) • Management • Operations • Inventory Control • Excel • Training Languages • • • • • English - Expert Hindi - Expert Gujarati - Expert Punjabi - Intermediate Marathi - Intermediate Online Profile https://www.linkedin.com/in/imketan/