Keshia Pearl Zerna

KESHIA PEARL ZERNA GENERAL VIRTUAL ASSISTANT --Firecrash St, Bankal, Lapu-Lapu City, Cebu, Philippines, 6015 EDUCATION Bachelor of Science in Industrial Engineering University of San Jose-Recoletos- ABOUT ME Highly dynamic virtual assistant with 2+ years of experience in providing exceptional administrative and management support. Adept in multitasking and prioritizing task to achieve the best outcome. Committed to providing exceptional customer service and deliver top-notch results. WORK EXPERIENCE 2024-Present (Part Time) Amora Video LTD Virtual Assistant | Human Resource Leads in the hiring and recruitment QUALIFICATIONS Administrative Support Back Office Support Assist with Onboarding New Hires Updates training materials Personal Assistant to the CEO Manage Calendar | Arrange meetings Manage the CEO’s emails Date Entry Work Email Management Data Entry Data Research Process Improvement Calendar Management | Scheduling Process and Quality Improvement Human Resource Customer Service Content Creations LANGUAGE English - Manulife Financial Operations Administrator Manage and handle policy change request Managed and organized member files Work closely with plan administrators via email/letter for eligibility update request. Managed and organized a high-volume email inbox. Schedule meetings with the clients. Resolve complex issues from clients. Conduct’s data research and process improvement Handles Group Benefit Accounts Maximize the use of various work tools such as AWD, Navigator2, Manuconnect, AgentDesktop, ESC, Microfocus Mainframe, and Velocity3 Proficiency in Microsoft and Google workspace KESHIA PEARL ZERNA GENERAL VIRTUAL ASSISTANT WORK EXPERIENCE 2020 - 2022 Manulife Financial Customer Service Representative Awarded “Top 1 MBPS Agent” for a specific quarter in 2021. Provide accurate information to clients regarding their group retirement accounts. Demonstrated interest in customers by listening for their key concerns and resolving issued with the use of GRS tools. Exposed to financial service industry SEMINARS|TRAININGS ATTENDED Introduction to General Virtual Assistant Email Marketing Training Calendar Management Training Guide to Social Media Marketing Utulizing Excel Industry 4.0 Integration in Achieving Operational Excellence Personality Development and Proper Etiquette Engineering Innovations and Technology Conference Lean Six Sigma Seminar REFERENCES Roxanne Layaguin Charles Calidguid Manulife Financial/Supervisor Trainer Email :- Email :-