Keshia Pearl Zerna

Hi there, I'm Keshia!

Are you looking for a proficient virtual assistant that will help you lighten your workload? Well, with my experience in handling high-volume administrative and management tasks, I can support your goals and deliver top-notch results.

Why Choose Me?

Experience: 

  · Virtual Human Resource | **General Virtual Assistant **- I work as a virtual human resource and general assistant to a start-up content management company. I take the lead in handling the recruitment and training of potential hires as well as assisting the CEO with some administrative tasks. 

  · Operations Administrator- With more than 2 years of experience as an administrator, I have proven success in handling administrative tasks, including but not limited to email management, scheduling, and data entry. 

·   Customer Service Representative - Additionally, I have a solid customer service background as I used to handle financial and retirement accounts. I have gained extensive experience in addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Attention to Detail: I pride myself on my keen attention to detail, ensuring that every task is handled efficiently and with utmost accuracy. From proofreading documents to managing data, no detail goes unnoticed.

**Effective Communication:**Communication is key to success, and I excel in maintaining clear and prompt communication with clients. Whether it's providing updates on project progress or promptly responding to inquiries, you can count on me to keep the lines of communication open.

Adaptability: I understand that every client has unique needs and preferences. As such, I am highly adaptable and quick to learn. I can work with less supervision as well. 

Let's chat on how I can be of assistance to you!