Kerry Ann O. Spence

KERRY-ANN O. SPENCE Lot 210 Catherine Mount, # 1 P.O Montego Bay, St. James Tel.:- or- Email:- Summary: Focused Customer Service Professional with formal training in Human Resource Management looking for a new and exciting challenge in a results-driven environment. Self-motivated and resourceful with track record of World Class Service delivery. Education:Bachelor of Business Administration (BBA-University of Technology, Jamaica Major: Human Resource Management Minor: International Business Professional Experiences: July 2010-PresentGroup Purchasing Agent/Office Administrator Sandals Procurement Division Verifies purchase requisitions by comparing items requested to items quoted Vendor Management and price negotiations Forwards available inventory items by verifying stock; scheduling delivery. Prepares purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department. Obtains purchased items by forwarding orders to suppliers; monitoring and expediting orders. Verifies receipt of items by comparing items received to items ordered; resolves shipments in error with suppliers. Authorizes payment for purchases by forwarding receiving documentation. October 2004 – August 2005 Customer Service Specialist Vistaprint Answer all customer inquiries through various channels telephone, chat, email Diagnose inquiries and provide appropriate solutions/responses based on defined procedures Support and provide information to all internal and external customers in a professional and courteous manner April 2002 -August 2004Customer Service Representative Sitel Caribbean Answering phones and resolving customer service issues Handling enquiries and complaints by phone and mail Processing orders and tracking deliveries Performed clerical, data entry and customer service duties. Professional Affiliation: Vice- President Human Resource Management Association of Jamaica (HRMAJ) Utech Student Chapter Skills: Proficient in Microsoft Office References:Available upon request