Kent Jimenez

KENT JIMENEZ General Virtual Assistant | Content Moderator | Admin Support Specialist Bulacan, Philippines |-| (- PROFESSIONAL SUMMARY Detail-oriented and proactive Virtual Assistant with 4+ years of experience in content moderation, administrative support, and IT troubleshooting. Proven record of delivering accuracy, confidentiality, and efficiency in remote work environments. Recognized as a Top Performer for achieving 98–100% QA accuracy in content review and operational support. Skilled in managing emails, calendars, documents, and digital platforms, ensuring smooth workflows and business success. Seeking to leverage expertise to support entrepreneurs, executives, and businesses in achieving operational efficiency and growth. CORE COMPETENCIES Virtual Assistance & Administrative Support Content Moderation & Quality Assurance Calendar & Email Management Document Control & Online Filing Systems Data Entry & Records Management IT Troubleshooting & Technical Support Customer Support & Communication Confidentiality & Accuracy in Deliverables Problem-Solving & Task Coordination Remote Collaboration & Productivity Tools PROFESSIONAL EXPERIENCE Media Review Analyst Apr 2021 – Aug 2025 Accenture – Quezon City, Cubao Reviewed and moderated user-generated content (text, images, and videos) to maintain safety, compliance, and platform integrity. Ensured adherence to global content policies and community standards with high accuracy. Escalated sensitive and high-risk content to the appropriate teams, maintaining confidentiality and compliance. Achieved Top Performer recognition for consistent 98–100% QA accuracy and high productivity. Maintained daily performance metrics, meeting and exceeding quality assurance targets. Collaborated with global teams to streamline moderation processes and improve workflow efficiency. Contributed to building user trust, safety, and positive customer experience by enforcing strict content guidelines. Call Center Representative Aug 2019 – Nov 2019 Teleperformance – Ortigas City Handled high-volume inbound calls, assisting customers with billing, account access, and technical issues. Delivered timely troubleshooting solutions, increasing first-call resolution rates. Provided clear, professional, and empathetic communication in high-pressure environments. Documented call details and customer concerns accurately in company systems. Escalated unresolved technical issues to higher-level support teams while maintaining customer satisfaction. Supported team performance by consistently meeting KPIs and call handling targets. Built customer trust through patience, professionalism, and problem-solving skills. Intern / OJT – IT Support Dec 2018 – Mar 2019 Department of Agriculture – Quezon City Provided basic technical troubleshooting for hardware/software issues including printers and computers. Assisted with document digitization, file organization, and data entry to improve efficiency. Delivered phone-based IT support to staff, ensuring minimal downtime in daily operations. Set up and configured basic office hardware and software for internal staff use. Ensured accuracy in digitized files, improving document accessibility and record-keeping. Coordinated with senior IT staff to support troubleshooting requests and system updates. Gained hands-on experience in administrative and technical support functions within a government office environment. EDUCATION Bachelor of Science in Information Technology STI College Fairview (2015 – 2019) Gained a solid foundation in information technology, networking, and database management with practical applications in administrative support and digital tools. Developed skills in IT troubleshooting, systems analysis, and document management, supporting efficient business operations. Completed coursework in computer applications, software development, and online communication tools, preparing for roles in virtual assistance and remote support. CERTIFICATIONS & RECOGNITION General Virtual Assistant Training Certificate – Completed structured training in admin support, task management, communication tools, and productivity systems. Top Performer Awardee – Accenture – Recognized for consistent high accuracy (98–100%) and performance in content moderation. TECHNICAL SKILLS Productivity Tools: Google Workspace (Docs, Sheets, Gmail, Calendar), Microsoft Office (Word, Excel, Outlook, PowerPoint) Collaboration Tools: Zoom, Slack, Trello, Microsoft Teams, Canva (basic) CRM Tools: Basic familiarity with CRM systems and data entry platforms IT Support: Hardware/software troubleshooting, printer setup, technical assistance Data Management: Document digitization, file management, spreadsheets, QA checking Communication Tools: Email management, online chat platforms, virtual collaboration systems LANGUAGES English – Professional Proficiency (Fluent in written and verbal communication for business and client support) Tagalog – Native Proficiency (Fluent in written and spoken communication) ADDITIONAL INFORMATION Proven ability to manage multiple priorities in fast-paced, remote environments Strong focus on accuracy, confidentiality, and quality assurance Highly adaptable to new tools, systems, and client workflows Excellent time management and organizational skills Skilled in online research, data entry, and virtual collaboration Recognized as a Top Performer for outstanding productivity and precision Committed to delivering efficient, client-focused support Effective in cross-cultural communication with global teams Quick learner with a solution-oriented mindset Dedicated to continuous professional development in virtual assistance REFERENCES Available upon request.