Kent Jay Meregildo
Summary
I thrive in an environment that values dedication and empowers its employees with
challenging responsibilities. This allows me to contribute my skills, capabilities, and
knowledge to their fullest potential.
Education
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Bachelor of Science in Psychology - Cebu Institute of Technology University
Work Experience
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Real Estate Maintenance Coordinator
12/2021 -05/2024
o Dispatching vendors to provide repair services for the whole property,
negotiating prices to get best deal a competitive prices.
o Answer emails,telephoned requests for service and information
o Scheduling Needed Inspections
o Manage smooth operations and communicate timely updates to
coordinate administrative activities/process
• Medical Shift Scheduler - SOPHI Outsourcing Inc.
12/2019 - 10/2021
o Assists Medical Professionals with their scheduled shifts
o Troubleshoot company provided applications
o Offer Shift Availability and work rates
o Resolve shift issues that may affect their employment
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Flight Reservations Specialist - WIPRO BPS.
05/2017 - 12/2019
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o Assists passengers in booking/rebooking their flights
o Answer billing concerns, process refunds, in flight purchases
o Handles Mileage Program inquiries, offer programs available to accrue
mileage
o Provides rules and violations in air travel and any other information that
they need to prevent issues
Senior Customer/Technical Specialist - Qualfon Inc.
01/2015 - 05/2017
o Helps customers add airtime, purchase phone plans and other value
added services
o Troubleshoot phone related issues, Signal loss, phone damage, service
disconnection and many more
o Handles Supervisory calls and escalations to retain customers
o Part of the elite team that handles a program for a free phone in United
States. Qualifications, screening, document verification and delivery
issues
Skills
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Customer Service Mastery
Knowledge in Microsoft Office Applications
Problem-Solving Skills
Adaptability and Flexibility
Technical Proficiency
Communication Skills
Leadership Skills
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Awards and Certifications
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Selected as one of the Top agents multiple times in passing metrics like
Customer Satisfaction Surveys, Average Handle Time, Quality Scores and etc.
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Awarded with the most number of Positive Customer Satisfaction surveys in
the entire team for the whole year
Selected as one if the most improved agents of the year.
Social Media Marketer Certification
Inbound Marketing Ceritification
