Kent Jay Meregildo

As a dedicated Customer Service Specialist, I bring extensive experience in managing a wide range of tasks to ensure seamless customer interactions and satisfaction. My expertise includes handling emails, making and receiving phone calls, answering texts and live chats, and utilizing ticketing software and CRM systems like Zendesk and HubSpot. I excel in cold calling and appointment setting, ensuring efficient and effective customer service.

In addition to my customer service skills, I am also trained in Social Media Management. I can assist with creating engaging content, conducting social media audits, planning strategies, branding and design, analyzing performance metrics, and managing online communities.

As a Virtual Assistant, I am adept at performing various administrative tasks such as internet research, generating and organizing leads, posting on Craigslist, and conducting keyword research using Google AdWords. My excellent English language comprehension ensures clear and professional communication.

My capabilities also extend to basic tasks such as data entry using Google Docs and Spreadsheets, managing Dropbox, Google Drive, and Google Calendar, and setting appointments through emails with both internal and external clients.

Additionally, I possess skills in photo editing using Adobe Photoshop and Canva, which enhances my ability to contribute to visual content creation and branding efforts.

I pride myself on being a team player who is hardworking, a fast learner, and enthusiastic to work with. My passion for learning new things and delivering exceptional service ensures that I can communicate effectively in English and provide outstanding results.

My objective is to build long-term professional relationships with my clients by consistently delivering high-quality work, demonstrating professionalism, and ensuring their complete satisfaction. I am confident that my skills and dedication will make me a valuable asset to your team.