Kenro Philip Okwurumgbe

Kenro Philip Okwurumgbe 📞-- Customer Support Specialist | Email & Live Chat Support | Content Writer Portfolio: https://kenrophilip1995.wixsite.com/kenro LinkedIn: https://www.linkedin.com/in/kenro-okwurumgbe-7a- PROFESSIONAL SUMMARY My journey started in classrooms , where I learned how to hold attention, calm nerves, and spark understanding. Over time, I found my true calling in customer support helping people feel heard, seen, and cared for. With over 3 years of experience in email and live chat support, I’ve handled everything from tech issues to emotional customers, always with empathy, clarity, and a touch of calm reassurance. WORK EXPERIENCE Customer Service Intern at Matkis Farm​ January 2019 – March 2019 ●​ Provided customer support via phone, email, and live chat for clients facing order delays and issues. ●​ Resolved technical problems, such as delayed deliveries, by liaising with the technical team and keeping clients updated throughout the process. ●​ Delivered personalized customer solutions, including compensation and follow-ups, ensuring customer satisfaction and loyalty. Customer Service Representative at Dewallet Enterprise​ June 2018 – March 2021 ●​ Managed customer inquiries and support requests related to internet and telecommunications services, providing timely solutions via live chat, phone, and email. ●​ Assisted customers with account-related issues, technical troubleshooting, and billing inquiries. ●​ Collaborated with other departments to ensure issues were resolved efficiently and escalated when necessary. ●​ Enhanced customer satisfaction by offering personalized support and ensuring all issues were resolved to the client's satisfaction. Content Writer at Children and Youths in Agricultural Program ( CYIAP)​ January 2020 – Present ●​ Worked alongside Professor Fasina in simplifying academic textbooks into more engaging and accessible handouts for students. ●​ Assisted with academic articles and research materials for various university and conference projects. ●​ Contributed to the CYIAP International Conference, where I was actively involved in content creation and presentation. SKILLS ●​ Live Chat & Email Support ●​ Content Writing & Communication ●​ Help desk tools (Zendesk, Freshdesk) ●​ Detail-Oriented & Problem Solver ●​ Time Management and Organizational Skills ●​ Technical Skills: Microsoft Office Suite, Google Workspace, SEO tools (Ahrefs, SEMrush), CMS platforms (WordPress). EDUCATION FEDERAL UNIVERSITY OF TECHNOLOGY AKURE (FUTA) Agricultural Extension and Communication Technology CERTIFICATION EF SET English Certificate – C1 Advanced 2023