Kenro Philip Okwurumgbe

I am a passionate and results-driven Customer Support Specialist with a proven record of creating positive customer experiences through live chat, email, and phone interactions. My journey began during internships at Matkis Farm and Dewallet Enterprise, where I learned that exceptional customer service is more than fixing problems—it’s about building trust, showing empathy, and creating memorable moments.

At Matkis Farm, I handled incoming calls, assisted with order tracking, and resolved delivery delays. One unforgettable moment was when I helped a worried customer whose husband was hospitalized. Beyond resolving her order issue, I sent her flowers as a gesture of comfort. That experience taught me that genuine care leaves a lasting impact.

At Dewallet Enterprise, I managed internet and telecommunications-related concerns. I became known for my calm demeanor, clear explanations, and ability to break down technical information so customers could understand without feeling overwhelmed.

I am skilled in using customer service tools like Zendesk and Freshdesk, with the ability to adapt quickly to new systems. My expertise includes active listening, problem-solving, conflict resolution, and maintaining professionalism in high-pressure situations. I pride myself on turning challenges into opportunities to strengthen customer relationships.

In addition to front-line support, I have experience in content creation and knowledge base development. I’ve collaborated with academic professionals to simplify complex topics into engaging formats, which translates seamlessly into creating help articles, FAQs, and instructional content that empower customers to find solutions independently.

I am highly organized, detail-oriented, and comfortable handling high-volume queues without sacrificing quality. Whether I’m resolving a single customer’s issue or managing multiple chats, my approach remains consistent: empathy first, solutions always.

Customer service is not just my job,it is my craft and passion. I aim to leave every customer feeling valued, understood, and confident in the resolution provided. My goal is to be the bridge between customer needs and company solutions, ensuring satisfaction on both sides.