Kenneth Ramirez

Kenneth Ramirez 12034 Delante Way, Granada Hills, CA 91344 |-|- Profile Customer Service background for a worldwide telecommunications enterprise. Duties to clients included: Addressing client’s issues̶̶̶̶̶―completely to resolution, and escalation when necessary. Continuous communication via telephone, email, chat, proprietary communications platforms (comparable to social media) and CRM platforms. Strict adherence to SLAs. Adept at both written and verbal communication tailored to client’s preferences. Above all, a customer-is-paramount demeanor and conduct. Empathetic, congenial, and professional. Diligent and quick learner. Demonstrably capable of self-reliant work ethic; yet, emphasis on contributions to team achievements. Experience Project and program Manager | AT&T |- Project initiation, planning, execution, monitoring, closure—including the medley of steps and procedures to ensure project’s successful completions, including expedites of permits, ordering, placement, etc. Effective and practical communication with various AT&T project contributors, vendors, clients, and agencies. Relatable and precise communication was paramount to project management proficiency. Consistently exceed the primary project management objective: customer satisfaction as measured by post-project customer surveys. Data entries into PMO and Enterprise databases. Led and supported other project managers; served internal customers in both Sales and Network Engineering. Customer service Manager | AT&T |- Direct report to enterprise customers in both data planning and equipment upgrades. Composed planning documents and presentations to these clients for aforementioned objectives Assisted in the transition from legacy data transport to optical transport (fiber optics). Call center management CUSTOMER SERVICE TECHNICIan | AT&T |- Data network installation and maintenance in downtown Los Angeles. Restoration of legacy data networks. Support of both AT&T Network Operations and Network Engineering. Data entry and maintenance of database Education B.S. Business Management| 1996 | University of Redlands Skills & Abilities MS Office and CRM. Effective and timely communication. Excellent interpersonal and communication skills. Adherence to timelines. Media communication proficiency. Engaging and empathetic. Activities and Interests Cycling, reading, study, and gardening. USAF veteran