Kenneth Oliveros

 Kenneth P. Oliveros Address: Jade St., Sto Nino Village, Matina Davao City Contact Numbers:-/- E-mail Address:- Objective: Pursuing opportunity which will allow me to grow professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals. Summary of Qualifications: Have excellent English communication skills. Extremely motivated and passionate in whatever I choose to do. Strong Intrapersonal and communication skills and knows how to handle and deal with different kinds of people and circumstances. Equally effective working independently and with the cooperation of others. WORK EXPERIENCE: IBEX GLOBAL SOLUTION 3rd flr. SM Lanang., Davao City Operations ( AT&T UVERSE) Billing and Sales Specialist (Nov. 2013.- June. 2014) Research and respond to customer and third party inquiries in a call center environment. Review and update customer records on computerized data base. Resolve problems and refer to responsible parties. Perform due diligence on customer inquiries through oral communication PRODUCT SPECIFIC TRAINER (July.2014 - August. 2015) Coached, motivated and developed representatives for all departments for the entire call center Successfully managed a team of 22 inbound calling representatives In charge of development and implementation of a customer service department Responsible for updating and adding all product information to an online help system Administered new and ongoing training for all departments in the call center Identified the need for a customer service department and worked to create a training program for the new role. VXI GLOBAL PHILS. 2nd flr. Robinson supermarket Lanang., Davao City Operations ( AT&T SE) Billing and Sales Specialist (Feb.- Jul. 2013) Research and respond to customer and third party inquiries in a call center environment. Review and update customer records on computerized data base. Resolve problems and refer to responsible parties. Perform due diligence on customer inquiries through oral communication Quality Assurance (Feb.- Jul. 2013) Analyzes/audits service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CallCenter. Provides structured and timely recommendations; verbal and/or written feedback to Quality Manager, CallCenter leadership, CallCenter operations, analysts and the Service Quality teams. Performs mock calls with new hires post-training to determine readiness for moving into support. Develops and conducts targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities. Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all CallCenter teams and sites. Sutherland Global Services Inc. Luisa IT Complex Corner E. Jacinto Extension Villamor St., Davao City Recruitment Department Recruitment Specialist /LANGUAGE INTERVIEWER -) Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs. Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport. Determines applicant requirements by studying job description and job qualifications. Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites. Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements. Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours. Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications. Opinionology/SSI 4th Floor NCCC Mall, Maa, Davao City Operations Interviewer (September -December 2012) Develop, or conduct surveys. Skills relevant to this position and found on applicants' resumes include performing telephone interviews for a wide variety of surveys and censuses, telephoning respondents to explain the purpose of surveys or censuses to gain cooperation, obtaining and recording data on a survey instrument, and assisting in the clerical processing of the collected information. Sutherland Global Services Inc. Luisa IT Complex corner E. Jacinto Extension Villamor St., Davao City Operations- (Norton Live) Technical Service Representative (2012) Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Discovery Haulers Inc. Manpower Officer -) Planning consists of getting the right number and right kind of people in the right place. This ensures employees are assigned tasks for which they are well-suited to help the organization achieve its goals. Human resource manpower development has to analyze the current manpower inventory, make future manpower forecasts and determine whether recruitment from outside or promotions from within are necessary to boost performance. By identifying the different skill sets and talent required by respective areas of your business, a human resources strategy can be developed that considers how existing and future employees fit into your company’s overall business. EDUCATIONAL BACKGROUND LEVEL SCHOOL ADDRESS YEAR College University of Mindanao Davao City - Bachelor of Science in Education Major in English High School Daniel R. Aguinaldo National High School Davao City - Elementary Don Manuel E. Gutierrez Elementary School Davao City - CHARACTERS OF REFERENCE FRANCISCO SARAYNO Operations Manager IBEX GLOBAL DAVAO PHIL.,- KENNETH SABERON Team Manager IBEX GLOBAL DAVAO PHIL.,- WILFREDO MEDRINA Trainer CONECTYS DAVAO-