Kenneth Oliveros

Kenneth Oliveros

$6/hr
Attracts potential customers by answering product and service questions.
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
36 years old
Location:
Davao City, Davao del Sur, Philippines
Experience:
5 years
About
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
  • resolution
  • Keep records of customer interactions, process customer accounts and file documents
Languages
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.