To work in a company that acknowledges perseverance, integrity, and
leadership in a business oriented environment.
Unit 615 Greenwich Building
Dela Paz, Pasig City 1600
(--
EXPERIENCE
PROJECTS
Telus International Philippines — Business Analyst
Project Lead
KENNETH METHAN PAUL BAUTISTA YAP
AUGUST 2018 - PRESENT
Xerox Business Services — Project Analyst
AUGUST 2015 -AUGUST 2018
Sutherland Global Services —Sr. Specialist for Reporting
MAY 2014 - JULY 2015
Sutherland Global Services —Technical Support II
APRIL 2013 - MAY 2014
Startek —Technical Support II
OCTOBER 2012 - JANUARY 2013
Teleperformance —Subject Matter Expert
LSSYB Transfer Validity
Process Improvement
DECEMBER 2018 - MARCH 2019
Reached 90% Transfer Validity sans
Incorrect Rating of Generalist LOB
Resource
LSSYB Generalist Chat
CSAT Improvement
FEBRUARY 2019 - MAY 2019
Measure Phase
Project Lead
Reports and Data Mining
Automation
AUGUST 2018 - SEPTEMBER 2018
Saved 20hrs a week
Project Lead
Dashboard and Data
Visualization
FEBRUARY 2012 - OCTOBER 2012
OCTOBER 2018 - DECEMBER 2018
EDUCATION
TRAININGS
AMA Computer College — BS Information Systems
(Undergrad)
Red Cross Basic Life Support
MAY 2016 - MARCH 2018
and Cardio-Pulmonary
Resuscitation Training (2015)
Statistical Process Control,
SKILLS
MS Office
Google G Suite Apps
Google SQL
Javascript
Visual Basic
DTI Philippine Trade (2017)
Lean Six Sigma Yellow Belt
Training (2018)
