Kenneth Methan Paul Yap

Kenneth Methan Paul Yap

$5/hr
Data Mining from multiple sources, and creating data visualization
Reply rate:
11.11%
Availability:
Hourly ($/hour)
Age:
31 years old
Location:
Pasig, Metro Manila, Philippines
Experience:
8 years
About

I am currently employed at TELUS International Philippines as a Business Analyst with an accumulated 8 years worth of experience in data management, reports & analysis, reports automation, data visualization, and project management. Through my tenure, I was able to experience job functions, such Verint Administrator, Project Lead, and Reports Specialist.

As a Reports Specialist, I handle all Key Performance Indicator (KPI), Knowledge Management, Service Index, Occupancy, Adherence, and Hierarchy (roster) reporting for all LOBs. Multiple media of reporting were used.

As a Verint Administrator, I handle the access level requests, new user upload, profile deactivation/reactivation, and Speech Analytics requests of the Operations and other related departments.

As a Project Lead, I was responsible for managing Lean Six Sigma projects that aim to improve efficiency across Operations.

On a personal note, I love reading books, and watching random videos on Youtube during my idle time. I am currently learning French by listening to podcasts, and Duolingo, and have a dream of travelling across the French countryside.

Languages
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