I am currently employed at TELUS International Philippines as a Business Analyst with an accumulated 8 years worth of experience in data management, reports & analysis, reports automation, data visualization, and project management. Through my tenure, I was able to experience job functions, such Verint Administrator, Project Lead, and Reports Specialist.
As a Reports Specialist, I handle all Key Performance Indicator (KPI), Knowledge Management, Service Index, Occupancy, Adherence, and Hierarchy (roster) reporting for all LOBs. Multiple media of reporting were used.
As a Verint Administrator, I handle the access level requests, new user upload, profile deactivation/reactivation, and Speech Analytics requests of the Operations and other related departments.
As a Project Lead, I was responsible for managing Lean Six Sigma projects that aim to improve efficiency across Operations.
On a personal note, I love reading books, and watching random videos on Youtube during my idle time. I am currently learning French by listening to podcasts, and Duolingo, and have a dream of travelling across the French countryside.