KENNETH LAGUNILLA
CUSTOMER SERVICE REPRESENTATIVE
GENERAL VIRTUAL ASSISTAN
Skills Summary
Customer Service Management
E-commerce Customer Service Support
General Virtual Assistant
Phone Support
Email Support
Chat Support
Social Media Management
Facebook Ads
Subs Skills Summary
Youtube Vlogging
Entry Level Video Editing
Work Experience
Max Profit Solutions
Customer Service Representative
January 2015 - November 2015
General Customer Service Representative
( Phone, Email, and Chat Support )
Alorica Philippines ( Amazon & Shopify )
Customer Service Representative
August 8, 2016 - December 2, 2020
General Customer Service Representative
( Phone, Email, and Chat Support )
Alorica Philippines ( Amazon Account )
Customer Service Team Manager
August 8, 2016 - December 2, 2020
Educational History
Marikina Polytechnic College
2008 - 2012
Training History
LEJIT Online Academy
January 30, 2021
General Virtual Assistant
-
Conducting daily and weekly coaching
Internal call, email, chat calibration.
Admin tasks and multitasking
Progressive Remodeling & Roofing
General/Administrative Virtual Assistant
March 2020 - February 2021
General Virtual Assistant
Admin Office Support
Customer Service Support
