Kenneth Kier Villanueva

Kenneth Kier Villanueva - kier.villanueva1223@gmail .com EXPERIENCE Canadian Property Stars, Canada — Appointment Setter January 15, 2022 - May 2022 ● Acted as the first point of contact and set appointments for prospective clients. ● Established and maintained client rapport by utilising quality customer service. ● Set appointments for Applicants ● Taking inbound/outbound calls for Head Office InvestaX (Cloudstaff) - Lead Generation April 6, 2022 - June 9, 2022 ● Emailing prospective customers ● Usage of SalesQL and other tools to generate leads ● Worked independently with minimal supervision ● Set appointments for Platform’s discussion SKILLS ● Customer and client relations ● Office administration ● Customer rapport ● Setting appointments ● Cold Calling ● Data entry expert ● Lead Generation ● Performance improvement ● Computer proficiency Legend Fleet Solutions (Cloudstaff) - Lead Generation August 23, 2021 - November 5, 2021 ● Cold called prospective customers to determine product or service needs, ascertain timelines, and identify decision-makers. ● Manual generation of leads using Zoom Info and Linkedin ● Worked independently with minimal supervision. ● Set appointments for Demo van ● Training & Development ● Mentorship and coaching ● Employee development planning Canadian Property Stars, Canada — Appointment Setter July 2020 - August 2021 ● ● ● Acted as the first point of contact and set appointments for prospective clients. Established and maintained client rapport by utilising quality customer service. Set appointments for Applicants StoneTapert, Sierra Madre, CA — Lead Generation SpecialistNovember 2020 - February 2021 ● Cold called prospective customers to determine product or service needs, ascertain timelines, and identify decision-makers. ● Worked independently with minimal supervision. VXI Global Holdings, PH— Subject Matter Expert May 2018 - March 2020 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Developed community reputation through a commitment to customer satisfaction and strong client relationships. Answered customer telephone calls promptly to avoid on-hold wait times. Offering advice and assistance to customers, paying attention to special needs or wants. Cultivated customer loyalty, promoted repeat customers, and improved sales. Answered constant flow of customer calls with minimal wait times. Investigated and resolved customer inquiries and complaints quickly. Maintained up-to-date knowledge of product and service changes. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Exhibited high energy and professionalism when dealing with all levels of clients and staff. Met all customer call guidelines including service levels, handle time, and productivity. Educated customers about billing, payment processing, and support policies and procedures. Increased efficiency and team productivity by promoting operational best practices. Sought ways to improve processes and services provided. Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction Undergone training such as Leadership Academy Training, Serve Others, and 7 Habits. AWARDS & CERTIFICATION ● Leadership Academy Training ● 7 Habits ● Serve Others ● Top SME Feb 2019, VXI ● Top SME Mar 2019, VXI ● Top SME Apr 2019, VXI ● Top SME May 2019, VXI ● Top SME June 2019, VXI ● Top SME 1st Quarter, VXI LANGUAGES ● ● English Filipino EDUCATION Holy Angel University, Angeles City Pampanga— Undergraduate 2009 - 2010 IT Animation Holy Angel University, Angeles City Pampanga— Undergraduate 2006 - 2209 BS Accountancy