Kenneth Kier Villanueva

Appointment setter

• Acted as the first point of contact and set appointments for prospective clients.
• Established and maintained client rapport by utilising quality customer service.
• Set appointments for Applicants
• Taking inbound/outbound calls

Lead Generation

• Emailing prospective customers
• Usage of SalesQL and other tools to generate leads
• Worked independently with minimal supervision
• Set appointments
• Calling prospective customers to determine product or service needs, ascertain timelines, and identify decision-makers.
• Manual generation of leads using Zoom Info, SalesQL, Linkedin, and deep search in Google

Cold Caller

• Cold called prospective customers to determine product or service needs, ascertain timelines, and identify decision-makers.
• Worked independently with minimal supervision.

Customer representative

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed community reputation through a commitment to customer satisfaction and strong client relationships.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offering advice and assistance to customers, paying attention to special needs or wants.
• Cultivated customer loyalty, promoted repeat customers, and improved sales.
• Answered constant flow of customer calls with minimal wait times.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with all levels of clients and staff.
• Met all customer call guidelines including service levels, handle time, and productivity.
• Educated customers about billing, payment processing, and support policies and procedures.
• Sought ways to improve processes and services provided.
• Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction

Mentorship and Coaching

• Undergone training such as Leadership Academy Training, Serve Others, and 7 Habits.
• Increased efficiency and team productivity by promoting operational best practices.
• Maintained up-to-date knowledge of product and service changes.