LACSON,
KENNETH
ISRAEL C.
EMPLOYMENT OBJECTIVES
EDUCATIONAL BACKGROUND
To achieve career growth through a
continuous learning process, keep
myself dynamic, visionary and
competitive with the changing
scenario of the environment and to
contribute for the company's
development.
Elementary | Diliman Preparatory School
Commonwealth Ave. Diliman Quezon City
Graduated Class of 2009
CONTACT INFORMATION
SKILLS AND CAPABILITIES
Phone: - (Globe)
Email:-
Secondary | Ramon Magsaysay Highschool
Ermin Erfe Garcia Pinagkaisahan Quezon City
Graduated Class of 2013
Interpersonal
Computer Literate
Address: #442 Liwanag Street,
Barangay Matandang Balara, Diliman
Quezon City, Metro Manila 1119
Januar Japinan
Team Manager
Alorica Philippines
-
Registrar’s Office
Ramon Magsaysay Highschool
-
100%
Leadership
90%
Soft Skills
Sales
CHARACTER REFERENCES
Mark Silao
Direct Supervisor
VXI Global Inc.
-
90%
85%
80%
Additional Skillset:
✓
Willingness to learn and be trained.
✓
Focused on satisfying the customer needs.
✓
Good output driven.
✓
Quality and attention to details.
✓
Good time management skills.
✓
Ability to multi-task.
✓
Critical thinker and problem solver.
✓
Ability to work with minimal supervision.
AWARDS & RECOGNITION
Top Team Leader
VXI Global Inc.
First Quarter of 2019
Top Subject Matter Expert
VXI Global Inc.
For the month of Jan 2018
Top Agent
VXI Global Inc.
June, Aug, Sep and Oct 2017
WORK EXPERIENCE
Concentrix Corp. Philippines | Customer Service Representative
July 2020 – Present
Inbound Voice
VXI Global Inc. | Team Leader
April 2017 – June 2020
Inbound Voice
Responsibilities include:
•
Resolve questions and service issues for customers via
phone.
•
Reviewing customer information and confirming product
orders.
•
Managing large volume of customer calls.
•
Build a strong customer relationship management strategy
to ensure customer satisfaction.
•
Establishing and monitor service KPIs.
•
Determine opportunities for new sales.
•
Sell products to established customers through up-selling
and cross-selling.
•
Retention services for customers who wanted to cancel
orders.
•
Responding to customer queries and shipment status
updates. Review and issue refund requests for customers.
•
Resolve all inbound and outbound support requests per
established guidelines.
•
Monitoring and analyzing results.
•
Follow our client's engagement strategy.
Alorica Philippines | Customer Service Representative
March 2015 – February 2017
Inbound Voice
