Kenneth Israel C. Lacson

Ive been working in BPO Indusrty for almost 6 years. Speaking and writing in English is quite an easy job for me since I speak and write in English everyday. I'm paid to do it so it wouldn't be a problem if ever I'm required to speak and write in English. And being in the environment wherein everybody is mandated to speak English by heart helps a lot. Going up the ladder from my previous company in the span of 3 years, from Customer Service Representative to Subject Matter Expert to Team Supervisor. Persuasive speaking, ability to use positive language, patience and clear communication skills are now my top expertise by working with this industry. Getting to the top is not so easy; staying there is more difficult. This has been my motivation by getting consistent top 1 agent for the span of 6 months with competition of 200 agents , Top 1 Subject Matter expert for three months among 20 co SME's, and 4 times of getting the top 1 Team Supervisor among 15 co TLs. Time management and being professional is what make me lead to success and what i will use in your company to be an asset.