Kenneth Bendana Martinez

Kenneth Bendana Marketing Managua Nicaragua + (505)-- Award-winning supervisor with over 5 years of experience performing a range of roles with hectic environment. Effective in induction, training, motivation, and coordination, of cross-functional teams. Punctual, reliable and friendly as well as adaptable, patient and effective with high-pressure environment. Energetic supervisor successful at motivation and building positive team dynamic to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company’s success. Experienced supervisor leading team member’s on-time job completion. Assign task, train employees, provide feedback, and mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drive team to meet goals. Skills *Leadership *Data collection and analysis *Training and mentoring *Strategic Planning *Sales and marketing Work History 2011-04 current Supervisor Optical SITEL Corporation, Managua, Nicaragua *Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet an daily demand. *Enhanced training programs to strengthen employee knowledge and promote new managers from within *Set and managed schedules to give proper coverage to required areas and meet customer service demands. *Evaluate employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention. *Maintained compliance with company policies, objective and communication goals. 2009-02 – 2011-03 Sales Manager Convergys Corporation, Managua, Nicaragua *coached employees in successful selling methods and encouraged cross-selling to drive revenue. *Improved sales processes to streamline customer acquisition and onboarding strategies. *Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies. *initiated new sales and marketing plans for products roll-out. Education 2004-01 – 2008-12 Catholic university of Nicaragua Software MS- Microsoft Language Spanish