Kenmel Santiago

Kenmel Santiago

$6/hr
Customer service, social media management,
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Reply rate:
-
Availability:
Hourly ($/hour)
Age:
37 years old
Location:
Taguig, Metro Manila, Philippines
Experience:
4 years
KENMEL SANTIAGO -- WORK EXPERIENCE 24-7 Intouch - Customer service Email support / Chat Support Representative Communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot Processing email escalation and ticket for returning products. Process replacement order Changing plan and updating mode of payment Billing issues and questions TDCX Philippines Chat Support Representative 2022 - 2023 Communicate with customers through live chat or email or phone to answer questions, solve problems, and troubleshoot Answer subscription and feature issue Creating escalation ticket for bug and policy violations EDUCATION AND CERTIFICATION- STI- COLLEGE DIPLOMA IN INFORMATION TECHNOLOGY REFERENCE To Follow-up when requested
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