Kenmel Santiago

I have 5 years of experience working in the call center industry, specializing in sales, retail support, and social media customer service—primarily through chat. Throughout my career, I’ve developed strong communication and problem-solving skills, helping me effectively handle customer concerns, upsell products, and provide tailored solutions across different platforms. My experience in chat support taught me to multitask efficiently, manage high-volume inquiries, and maintain a friendly yet professional tone in all interactions. I’m highly adaptable, tech-savvy, and focused on delivering excellent customer experiences while also contributing to business goals like conversion and retention.