Keneth Martinez

Keneth Martinez I am a person who likes challenges and does not give up easily. I am very competitive. I am selftaught, able to adapt to any circumstance and work under pressure. My experience in customer service has taught me effective communication skills, adaptability, empathy, responsibility, and some other important skills that I know will be helpful in the long term in your company. Contact Phone- Email - Address Res Montebello, San Pedro Sula, Honduras Education Primary School Kid's Land School High School Kid's Land Institute Skills Communication and Multitasking Problem solving Conflict Resolutions Proactive Responsable Empathetic Experience BDC Angels July 2022 - June 2023 Appointment Setter - Sup, Traineer, Recruitment, Training to become PM Successfully scheduled and coordinated appointments, meetings, and conferences for executives, optimizing their time and ensuring efficient use of resources. Supervised a team of appointment setters, providing guidance, coaching, and feedback to optimize performance and achieve targets. Acted as the primary point of contact and provided administrative support for Spanish-speaking clients. Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate evaluations with hiring managers. Participated in project management training programs, acquiring foundational knowledge and skills in project planning, execution, and monitoring. Achieve Test Prep Appointment Setter May 2020 - June 2022 Managed and maintained executive calendars, promptly rescheduling or adjusting appointments as needed. Demonstrated exceptional attention to detail in handling complex scheduling arrangements and itinerary planning. KM2 Solutions October 2018 - May 2020 Verification Department, Data Entry / Team Lead Carefully reviewed documentation conducted backgrounds. Ensure compliance with company policies and regulatory requirements. Accurately entered and maintained customer information, loan data, and financial records into the company's database system. Served as a team lead for both campaigns, providing guidance, training, and support to team members. Alorica December 2016 - August 2018 Customer Service Interacted with customers via phone to address inquiries troubleshoot issues and provide technical support. Diagnosed and resolved technical issues related to Wi-Fi services, including connectivity problems, device configurations, and router set up. Startek April 2013 - December 2013 Sales Prospected and identified new sales opportunities to expand the customer base for TWC. Engaged with customers over the phone responding to inquiries and providing product information. Language Reference English Gabriela Torres Astrid Castillo Spanish Traineer, KM2 Traineer, KM2 Phone:- Phone: -