Kenechukwu Akosa

AKOSA, KENECHUKWU WISDOM Email Address:-, Phone Number: - or -. Home Address: Seaside Estate, Ajah, Lagos. CAREER OBJECTIVE Versatile and detail-oriented Virtual Assistant with Five years of proven experience providing high-level remote support across diverse organizations and industries. Proficient in administrative support, CRM systems, email and calendar management, customer relations, social media scheduling, lead generation, internet research, and technical support. Known for improving efficiency, streamlining workflow, and delivering exceptional client satisfaction. A fast learner with excellent communication skills and a strong command of digital productivity tools. KEY SKILLS AND EXPERTISE • Calendar & Inbox Management • Customer Service (Phone, Email, Chat) • CRM Systems (HubSpot, Slack, Zoho, Salesforce, Intercom, Zendesk) • Data Entry & Internet Research • Travel Booking & Itinerary Management • Project & Task Management (ClickUp, Trello, Asana, Monday.com) • Social Media Management & Content Creation • Technical & IT Support • Microsoft Office Suite / Google Workspace • Basic Graphic Design (Canva, Adobe Express) • WordPress & Blog Management • Email Marketing (Mailchimp, GoHighLevel) TOOLS AND SOFTWARES • CRM & Support: HubSpot, Zoho, Salesforce, Intercom, Zendesk • Productivity: Google Workspace, Microsoft Office, Slack, Zoom • Marketing & Content: Canva, Mailchimp, WordPress, Adobe Express • Task Management: Trello, Asana, ClickUp, Monday.com • Scheduling: Google Calendar, Calendly, Picktime • Research & File Management: Dropbox, Google drive, PDF tools, Web scraping tools • Communication: Gmail, WhatsApp Business, Meta Business Suite PROFESSIONAL EXPERIENCES Company: Switchcare May 2025 to Present Position: Credentialing Assistant / Customer Support Responsibilities: • Reviewed and verified healthcare provider credentials across multiple states, ensuring compliance with NC and SC State and federal regulations. • Managed and updated monthly reverification spreadsheets using Microsoft Excel; tracked expiring documents and reached out to providers via Outlook and text for timely submissions. • Reprocessed credentials for in-house licensed providers active within the past 3 months, prioritizing compliance-sensitive items such as CPR and TB verifications. • Retrieved and uploaded newly issued licenses from official state databases upon provider or onboarding specialist requests. • Verified provider-submitted documents through Switchcare’s credentialing platform and rendered approval or rejection decisions based on established criteria. • • • • • • • • • Communicated rejected documentation cases to onboarding specialists via Slack, ensuring prompt follow-up and corrections. Processed onboarding changes by identifying and uploading correct credentials from verified websites and government portals. Updated provider statuses in HubSpot CRM, maintained workflow visibility, and coordinated updates with staffing specialists in real-time. Maintained clean and accurate tracking records of provider status using Google Sheets and internal dashboards. Monitored credentialing communications and document submissions through Outlook and HubSpot email, ensuring providers stayed in verified status. Initiated provider communication for missing, invalid, or expiring credentials via multi-channel outreach (email, SMS, Slack). Escalated unclear cases to supervisors for guidance, ensuring compliance with Switchcare credentialing standards. Collaborated cross-functionally with onboarding and operations teams in a fully remote environment using tools like Slack, Zoom, Google Workspace, and HubSpot. Adapted quickly to shifting credentialing policies and evolving job responsibilities, maintaining accuracy and productivity under tight deadlines. Company: EPCM ENGINEERS LIMITED (Remote/Hybrid) Feb 2024 to May 2025 Position: Virtual Project & Technical Assistant (Engineering Projects) Responsibilities: • Provided high-level virtual administrative support to project teams, including document preparation, calendar coordination, and meeting scheduling. • Prepared and organized technical documentation such as Job Hazard Analysis (JHA), Risk Assessment Matrices, and HSE compliance reports, ensuring accurate digital filing and retrieval. • Supported virtual HAZOP, design review, and Cause & Effect Analysis sessions by managing invites, recording notes, and tracking action items. • Digitally created and updated technical drawings (PFDs, P&IDs) and 3D models, supporting cross-functional engineering teams using AutoCAD and cloud-based platforms. • Maintained centralized procurement lists and monitored supplier timelines, ensuring smooth inventory tracking and project material availability. • Managed project timelines using tools like Gantt Charts, providing schedule updates, alerts, and coordination support to multidisciplinary teams. • Tracked quality control testing workflows (e.g., NDT, MPI, DPI) and recorded results to maintain digital records for compliance and reporting. • Updated and maintained the asset management system, resolution tracking, and escalation support for sensitive concerns. • Created and submitted structured daily and weekly progress reports to stakeholders, improving visibility and performance monitoring. • Supported the Project Manager with virtual task coordination, stakeholder communication, and scheduling across multiple field operations. • Contributed to the integration and commissioning coordination of early production facilities (EPFs), tracking timelines, documentation, and field-readiness remotely. Company: Ifetex Enterprise Limited (Remote) Mar. 2021 – Jan. 2024 Position: Virtual Assistance/ Customer Support Responsibilities: • Scheduled CEO's appointments and managed business calendar using Google Calendar. • Made domestic and international travel arrangements (hotels, flights, itineraries). • Handled all business email correspondence, filtered inboxes, flagged priorities. • • • • • • • • • • • Maintained and updated a 3000+ entry CRM using Google Sheets and Forms. Provided customer service via phone, email, and chat across multiple time zones. Followed up on shipments and ensured timely deliveries using internal logistics systems. Collected and analyzed customer feedback to improve service offerings. Created reports, presentations, and spreadsheets for business analysis. Managed social media accounts (content planning, scheduling, and replies). Sent regular newsletters and campaigns to customer base using Mailchimp. Conducted online market and competitor research to inform sales strategy. Managed client documents, reports, and files in Google Drive and Dropbox. Used Trello for task management and workflow tracking for the CEO. Responded to urgent queries and escalated issues to appropriate departments. Company: Stop2shop Supermarket (Remote) June 2020 – Feb 2021 Position: Virtual Assistant and Customer Service (Remote) Responsibilities: • Answered inbound customer queries through live chat and phone support. • Provided product information and resolved order issues efficiently. • Managed the company’s CRM to track interactions and improve follow-up. • Scheduled delivery pickups and monitored delivery status. • Escalated unresolved concerns to the logistics and sales teams. • Managed company inbox and sorted inquiries by priority. • Built and updated customer records with detailed contact logs. • Created customer satisfaction reports and performance insights. • Identified and flagged recurring issues for resolution. • Conducted routine checks on stock updates and price changes. • Supported social media inboxes by responding to DMs and product questions. • Coordinated promotions and sent out campaign emails using prebuilt templates. Company: Nadia Bakery, Benin City Dec. 2019 – May 2020 Position: Virtual Assistant Responsibilities: • Scheduled meetings and appointments using Google Calendar. • Managed customer communications via email and phone. • Handled basic bookkeeping and expense tracking in Excel. • Designed social media posts and scheduled content with Canva and Buffer. • Managed and updated order processing spreadsheets. • Processed online inquiries and generated leads via social platforms. • Handled customer complaints and followed up on solutions. • Managed internal documentation and filing systems on Google Drive. • Transcribed meeting notes and distributed summaries to stakeholders. • Tracked and reported bakery inventory and orders. • Conducted research for sourcing packaging and equipment suppliers. Company: Sarizonn Media (Digital Advertising Agency) Jan. 2019 – Nov. 2019 Position: Virtual Assistant Responsibilities: • Responded to client emails professionally and promptly. • Managed client and company calendars and arranged virtual meetings. • Created graphics and marketing content using Canva and Adobe Express. • Handled social media posting schedules across Instagram, Twitter, Facebook. • • • • • • • • Created client onboarding forms and surveys using Google Forms. Compiled leads from social media, LinkedIn, and email databases. Entered and updated client records into the CRM system. Assisted with proposal preparation and client pitch decks. Supported live webinar coordination (Zoom scheduling, chat moderation). Provided transcription for recorded client sessions and calls. Researched industry trends and media platforms for client recommendations. Scheduled and tracked task completion in Trello and Monday.com. SERVICES I PROVIDE General Administrative Support • Calendar and appointment scheduling (Google Calendar, Calendly) • Inbox and email management • Travel booking and itinerary planning • Document preparation (reports, presentations, spreadsheets) • File organization and cloud storage management (Google Drive, Dropbox) Customer Service & Communication • Phone, chat, and email support • Helpdesk and ticketing support (Zendesk, Intercom, HubSpot) • Responding to inquiries and resolving complaints • Follow-ups and customer feedback collection • CRM data entry and lead tracking (Salesforce, Zoho) Marketing & Sales Support • Lead generation and list building • Internet research and competitor analysis • CRM pipeline updates and automation setup • Analytics tracking and reporting • Drafting proposals and pitch presentations Data Management & Research • Data entry (PDF to Excel/Word, JPEG conversion) • Online product and market research • Spreadsheet analysis and dashboard creation • Contact list creation and verification • Survey creation using Google Forms or Typeform Technical Support • Basic IT and troubleshooting support • Onboarding assistance and user guide creation • Webinar setup and virtual meeting hosting (Zoom, Google Meet) • Transcription and minute-taking • Workflow optimization using Trello, ClickUp, Asana PROFESSIONAL CERTIFICATIONS • • • • • • • Technical Support Fundamental (Coursera) Introduction to CRM with HubSpot Jobberman Soft Skill Training Certification Create Customer Support Data with Google Sheets (Coursera). Digital Marketing Certificate by Google Digital Garage. Create Social Media Marketing Designs using Canva (Coursera). Create Business Marketing Brand Kit Using Canva (Coursera). - • • • • • • Use WordPress to Create a Blog for your Business (Coursera). Introduction to Google Docs (Coursera). Fundamentals of Graphic Design (Coursera). Analyze Website Visitors with Google Analytics Segment (Coursera). Create a Resume and Cover letter with Google Docs (Coursera). Learn Africa Proficiency Certificate (English and Mathematics) - EDUCATIONAL QUALIFICATION B.ENG. Chemical Engineering, University of Benin, Benin City, Edo State. WHY YOU SHOULD HIRE ME • Proactive, resourceful, and committed to excellence • Ability to work independently with minimal supervision • Strong communication and multi-tasking abilities • Fast learner, adaptive, and highly tech-savvy • Proven track record of improving business processes and client satisfaction Thank you… REFERENCES Available on Request 2023