Kendall Bass

Kendall Bass -- PROFESSIONAL SUMMARY *Self-motivated and a team player; quick learner and multi-tasker.*Exceed deadlines and often able to assume more responsibility *Detail-oriented, well-organized and thorough with all assignments*Excellent customer service skills maintaining composure under pressure *Excellent communication, writing, and editing skills*Proficient in English, Microsoft Office, Facebook, and Twitter EMPLOYMENT HISTORY Receptionist/Administrative Assistant, The Alliance | Lakeland, FL January 2018 - February 2019 Greeted customers, escorted them to specific office area, maintained visitor sign-in log Data Entry Answered telephones and directed calls to appropriate location Chatted with customers and matched them to best insurance company Opened and distributed mail, filed documents and maintained detailed records Maintained inventory of all office supplies, which included anticipating needs, evaluating new office products, placing orders, and verifying receipt of supplies. Received and sorted inventory; managed return authorizations on sensitive, high cost surveillance equipment Created routine documents using MS Word, Excel, Microsoft Outlook Scheduled and organized basic calendar activities such as meetings, agendas, lunches, and department activities Quality Assurance Specialist, Transparent Health Marketplace | Lakeland, FL January 2016 - December 2017 Patient correspondence/service feedback Data Entry Patient service scheduling Quality Assurance Team Lead in assuring fellow coworkers were completing tasks accurately and efficiently Other administrative duties as assigned Receptionist/Administrative Assistant, Burn's Flooring and Kitchen Design | Lakeland, FL May 2013 - November 2015 Greeted customers as they walked in and assisted them with their kitchen design and flooring needs Data entry Answered calls and took messages as well as made outbound calls to confirm appointments or provide status of their quote/progress Created new customers in the system and scheduled appointments Chatted with customers to determine flooring needs and sold flooring Faxed close report, filed any paperwork or documents needed Took inventory of all Stonewall Products sold in store Responsible for ringing sales on cash register and managing cash Server, Olive Garden | Biddeford, ME October 2010 - May 2013 Served tables, sat parties, and bussed tables Answered phone for questions, take-out orders, etc. Stocked and prepared kitchen and dining room with all required materials Education George Jenkins High School | Lakeland, FL Completed Diploma August 2007- June 2010 Argosy University | Online Bachelor of Arts, Psychology Expected to Graduate August 2021 References Available Upon Request