KEN NYAGA
Web developer ,Technical Support Specialist
Experience: 1 year | Available: Immediately | Location: Nairobi-| -
ABOUT ME
My entry into IT was working as a Technical Support Analyst where I learned the basic of how computer
systems and processes work but most importantly how to troubleshoot system and get a solution to fix whatever
challenge at hand.
Now as a full-stack Web developer with experience in Javascript, angular, PHP yii2, HTML 5, Bootstrap,
MongoDB, MySql, using Figma to create Designs and a basic understanding of Angular Js I use the same
approach to help me understand how to best create workflows and system that work to help solve challenges
presented before me
I have worked as an IT intern at the ministry of the East African community where I learned the basics of
providing technical support as well as other soft skills like communication styles and teamwork, and it
challenged me to be versatile in terms of my skills as I was working with different departments providing various
levels of support like Being a rapporteur for Bilateral meetings.
I was also part of the African development bank coding for employment program where I learned various
technical and soft skills like web development and Microsoft 365 as well as Other skills like entrepreneurship for
8 months
My current role is working as a customer support team where I ensure proper co-ordination between the cx
teams and the other departments and meeting organisational targets set by the head of department
WORK EXPERIENCE
Ministry of East African Community and Regional Development
Volunteer, internship | ICT Officer
Nairobi , Kenya- |-
• Installation of new IT equipment.
• Maintaining the video conferencing infrastructure that connects all East Africa Countries.
• Laying networking cables in the newly adopted offices.
• Troubleshooting the network problems and enhancing Internet efficiency in the offices.
• Writing reports on various projects that might enhance the service delivery and ease the administrative
activities.
• Maintaining an up to date record of the IT infrastructure.
Maintenance of hardware and software components of the Ministry’s computers
simplon web trainee
Volunteer, internship | Trainee
Nairobi , Kenya- |-
learned how to create wireframes and UI/UX using tools like Figma and miro
project management -working as team lead for some of our group projects
making research on projects givens - field research and secondary research
learned how to develop web application using PHP, Bootstrap, HTML, Jquery, MySQL and APIs
making prototypes for projects
learned how to various Microsoft 365 products like OFFICE 365, SharePoint
Thalia psychotherapy
Volunteer, internship | Customer support team lead
Remote , Kenya- |-
User training, assigning roles to my teammates
making research on the various issue on mental health and how to provide first level support to callers
Creating a workflow for the team
answering any escalated calls forwarded by a team member
resolve user account issues,
making weekly analysis on reports made
working with the social media team to plan digital strategy
Junior Achievement
Volunteer, internship | support Instructor
Nairobi , Kenya- | Currently working here
African Development Bank Coding for Employment Program
Responsible for providing Basic Level ICT training
Assist the lead instructor
Train the beneficiary on various web technologies
make reports on learners progress
Provide assistance to the learners on their projects
provide mentorship to learners
make suggestions on how to improve the overall learner experience
EDUCATION
The cooperative University of Kenya
Diploma | Business Information Technology
I attended the Cooperative University of Kenya where I graduated with Upper Credits with a Diploma in
Business information Technology, the Knowledge and skills I gained included Software development,
Networking, Project management and Business software tools as well as basic knowledge of Accounting
Simplon
Diploma | Web and mobile Development
learning how to build full-stack web apps and mobile application,
how to manage projects using platforms like Trello, learned to use collaboration tools like Slack, Teams and
Github .
Designing Wireframes using tools like miro and Figma.
Cousera
Certificate | Google Technical Support
Customer service
Troubleshooting
Network protocols
Cloud computing
Windows operating system
Linux command line
Systems administration
Encryption algorithms and techniques
JOB SKILLS
User Support
PHP
Microsoft Office
bootstrap
communication
skills
LANGUAGE SKILLS
English
Software installation
Swahili
CERTIFICATES & AWARDS
Google Technical Support: Certificate | 2021
Team
work
networking
