Ken Nyaga

I am a Google IT support professional with previous experience working as a technical support assistant as well as a customer support team leader for call center,

in my previous role, my duties included

User training on how to use our systems I.E 3cx, CRM and Trello

making research on the various issue on mental health and how to provide first level support to callers

answering any escalated calls forwarded by a team member

making data analysis on weekly reports

liaison between the cx team and the IT on system requirement specification

creating workflows for the cx teams

working with Social media teams on handling cx issues

fixing account issues our system users cx and customers

checking all incoming text messages

apart from my role as customer support and Technical support I have web development skills which I studied under my Business information Technology and Simplon , I have been developing web sites for the last 9 months using PHP , Bootstrap, HTML , jquery , MYSQL