Ken Marc Macatbag

KEN MARC MACATBAG EDUCATION PROFILE Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing topnotch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Driven Legal Assistant with years of experience in different laws. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in corporate law. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented Research Assistant with hands-on experience performing clerical and laboratory work to advance research goals. Drives team success with expertise in data review, reporting and specimen handling. Adept at prepping resources, equipment, and materials for research. Extensive background in investigating Financial and Capital Markets research. CONTACT PHONE: - PEARSON UNIVERSITY Business Administration Major in Accounting and Finance SAINT LOUIS UNIVERSITY Bachelor of Science in Accountancy PANGASINAN UNIVERSAL INSTITUTE Senior High School WORK EXPERIENCE Customer Service Representative - Metro by T-Mobile/iQor Philippines July 2023-January 2025 Customer Service Representative – Virgin Media O2/Foundever Philippines November 2022 – June 2023 Paralegal Consultant -Marcella Law February 12, 2020–October 28, 2022 Research Assistant -ZH Research Group March 3, 2021–August 19, 2022 Service Crew -Jollibee Foods Corporation July 2019 SKILLS Client Relations Research and Analysis EMAIL:- AFFILIATION Blockchain Council of the Philippines 95% 90% Attention to Detail 95% Problem Resolution 95% Critical Thinking 90%