Ken Marc Macatbag

Hi there! I’m a dedicated and results-driven professional with over three years of experience in customer service and virtual assistance. I’ve worked with major telecom brands such as Metro by T-Mobile and Virgin O2, where I provided top-notch support, resolved customer issues, and contributed to improving client satisfaction and loyalty.

Throughout my career, I’ve developed a strong foundation in communication, problem-solving, multitasking, and client relationship management. My background has trained me to handle high-pressure situations with calm and efficiency, and I take pride in delivering solutions that truly help people. I consistently met and exceeded performance goals, and I bring that same drive and dedication to every client I work with.

As a Virtual Assistant, I specialize in:

• Lead generation through research and outreach
• Appointment setting and calendar management
• Email and CRM management
• Customer support via phone, chat, and email
• Data entry and admin support
• Follow-up coordination and client retention support

I’m tech-savvy, familiar with tools such as Google Workspace, Microsoft Office, CRM systems, Zoom, Slack, Trello, and more. I learn new platforms quickly and enjoy staying organized and efficient, even with fast-paced or complex tasks.

What sets me apart is my genuine desire to help businesses grow and run smoothly. I approach each task with attention to detail, a proactive mindset, and a positive attitude. Whether I’m managing your inbox, setting up client calls, or generating qualified leads, I ensure everything is handled professionally and with care.

I’m excited to bring my skills to teams who value clear communication, reliability, and long-term collaboration. If you’re looking for someone who can wear multiple hats, adapt quickly, and provide consistent virtual support