Kemuel Rabi

KEMUEL RABI SUMMARY CUSTOMER SERVICE REPRESENTATIVE record of success in providing high-quality customer Experienced customer service representative with a track support and resolving customer issues. Skilled in communication, problem-solving, and time management, with a strong commitment to customer satisfaction. CONTACT WORK EXPERIENCE (-- CUSTOMER SERVICE REPRESENTATIVE Tacloban City, Philippines 6500 Virtual Staffing Solutions August 2022 - January 2023 EDUCATION BACHELOR OF ARTS IN ENGLISH LANGUAGE Leyte Normal University- Pharmacy account Assisted customers with product inquiries, orders, and returns, and provided information on product features and availability Maintained accurate and up-to-date customer records using CRM software Collaborated with cross-functional teams, including SKILLS Strong communication and interpersonal skills sales, marketing, and technical support, to ensure customer satisfaction Assisted with the development and implementation of customer service policies and procedures Proficient in using customer service tools and systems, including CRM software and telephone systems SOCIAL MEDIA MANAGER (VOLUNTEER) Excellent problem-solving and Metropolitan Bible Baptist Ekklesia - Tacloban Congregation time management skills August 2020 - March 2021 Proficient in all major social Developed and implemented social media strategies for media platforms, including clients in various industries, resulting in an average Facebook, Twitter, Instagram, increase in followers of 25% and an average increase in and LinkedIn engagement of 35% Skilled in creating engaging Created and curated engaging content for social media content for social media, platforms, including text, images, and videos including text, images, and videos Analyzed social media metrics and provided regular reports to clients on the performance of their social media campaigns Collaborated with cross-functional teams, including marketing, sales, and customer service, to ensure alignment with overall business goals